Job Description

Neo Markets is a leading forex brokerage house dedicated to providing exceptional trading services and financial solutions to our clients worldwide. We pride ourselves on our innovative technology, competitive trading conditions, and commitment to customer satisfaction. As we continue to grow, we are seeking a skilled and client-focused Relationship Manager to join our team.

Job Summary:

The Relationship Manager will be responsible for managing and nurturing relationships with high-value clients, ensuring their trading needs are met, and providing personalized support to enhance their trading experience. The ideal candidate will have a strong understanding of the forex market, excellent interpersonal skills, and a proven ability to build and maintain long-term client relationships. This role requires a proactive individual who can effectively communicate, resolve client issues, and contribute to the overall success of the company.

Key Responsibilities:

- Client Relationship Management: Build and maintain strong, long-term relationships with high-value clients, ensuring their satisfaction and loyalty.

- Client Support: Provide personalized support to clients, addressing their inquiries, resolving issues, and offering guidance on trading strategies and platform usage.

- Account Growth: Identify opportunities to upsell and cross-sell additional products and services to existing clients, contributing to revenue growth.

- Market Insights: Keep clients informed about market trends, economic events, and trading opportunities through regular communication and updates.

- Feedback Collection: Gather client feedback to identify areas for improvement and work with internal teams to enhance products, services, and processes.

- Collaboration: Work closely with the sales, marketing, and customer support teams to ensure a seamless client experience and optimize client retention strategies.

- Reporting: Maintain accurate records of client interactions, feedback, and account activity using CRM software.

Qualifications:

- Education: Bachelor's degree in Business, Finance, Marketing, or a related field.

- Experience: Minimum of 3-5 years of experience in client relationship management, preferably within the forex or financial services industry.

- Skills:

- Strong understanding of the forex market and trading principles.

- Excellent communication, negotiation, and interpersonal skills.

- Proven ability to build and maintain long-term client relationships.

- Strong problem-solving skills and the ability to handle client issues effectively.

- Self-motivated, proactive, and able to work independently.

- Proficiency in CRM software and Microsoft Office Suite.

- Languages: Fluency in English is required; additional languages are a plus.

What We Offer:

- Competitive salary and performance-based bonuses.

- Comprehensive training and professional development opportunities.

- A supportive and collaborative work environment.

- Opportunities for career advancement within a growing company.

- Access to cutting-edge trading tools and resources.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to [Insert Email Address].

Neo Markets is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From AED10,000.00 per month

Experience:

* Forex: 1 year (Preferred)