Job Description

Vacancy: Regional Syngas Technical Services Lead

Location: Middles East/ Kuala Lumpur/ APAC Job Family: Engineering

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

The IMEA/APAC Technical Services Lead is responsible for the consistent delivery of superior customer-facing technical services by the regional Technical Service team to customers, including Key Accounts, across the IMEA/APAC region. This includes leading the regional Technical Services Engineers in prioritising work tasks and ensuring that on-site services are resourced appropriately, all to leverage and support catalyst and service sales for JM. The role also actively provides technical service activities to support customers with all aspects of their operational and technical use of catalysts and licensed technology across the Syngas markets.

Your responsibilities:

Management of the regional Syngas Technical Services, consisting of Technical Service Engineers located across multiple sites within the IMEA/APAC region.

Ensuring consistent implementation of the commercial strategy with the IMEA/APAC region for CT.

Delivering the financial performance for the technical services by driving customer relationships, seeking partnerships, and supporting the execution of CT sales strategy.

Responsible for technical service outputs for JM Catalyst Technologies in the region for the Syngas market area. Responsibility for site based and office based technical services across IMEA/APAC.

Development of team members knowledge and experiences across multiple business areas, ensuring that all technical service engineers are trained to the required standard both technically in the field and in EHS requirements.

Development of standards and processes to increase the efficiency and effectiveness of the technical services team and to extract maximum value from the customer base. Ensure these standards are implemented and maintained within the regional Technical Services team.

Providing excellent technical service both proactively and in response to "emergencies" aimed at delivering long-term value for JM and the customer.

Providing advice to customers in reviews of project and investment plans for improvement of their production assets.

Building and maintaining effective partnerships with customer stakeholders in an ethical and safe manner.

Utilising customer interactions to feed technical and market information back into the business via the Performance Excellence team to enable JM to enhance product offering.

Coordinating with Service Coordination, Performance Excellence and Regional Sales Managers to ensure consistent global customer service.

Identifying and developing opportunities for the introduction of new service offers to customers in conjunction with the Performance Excellence and Service Coordination teams.

Developing opportunities for the introduction of new products to customers.

Requirements for the role:

Degree most likely in a scientific/technical discipline

Background in catalysts, pref. within the syngas area

Detailed understanding of technical product features of the Catalyst Technology product portfolio

Significant customer services and technical support experience - 2 - 3 years

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 25 days annual leave (varies for shift-based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing - for you and your family. We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities. We'll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We'll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we're self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We're passionate about making a difference and delivering a better tomorrow for us and for you - a cleaner and healthier world, today and for future generations. Johnson Matthey is open for discussion on part time, job share and flexible working patterns.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact .

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How to apply: If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com)

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

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