Job ID: 165343Date posted: 21/11/2024 Company descriptionJob Requisition ID:xc3x82 165343xc3x82Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Axc3xa2xc2x80xc2x9drab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Groupxc3xa2xc2x80xc2x99s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.xc3x82By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Job descriptionOverview of the roleOversee and guide the operations and development of the store fulfilment team with a customer-focused and collaborative approach.xc3x82 Establish the necessary conditions to support growth and ensure that the Regional Customer Fulfilment strategy is effectively implemented within the marketxc3xa2xc2x80xc2x99s store fulfilment team.xc3x82 The establishment of new customer meeting points.xc3x82 Responsible for efficient daily operations and an effective distribution network across all IKEA stores, ensuring fulfilment processes run smoothly.xc3x82 Manages standard procedures, planning, execution, monitoring, and continuous improvement of operations and the goods-flow process.xc3x82 Oversees negotiations, compliance with IWAY standards, and legal regulations while promoting collaboration at all levels to minimize costs.xc3x82 Matrix to Store ISL managers.What you will do

• Contribute to securing that the IKEA store teams and processes are functioning as per the prerequisites defined in the Store operating procedures and in line with the IKEA 7 steps of Customer Fulfilment Strategies there by securing efficient in and out bound in the stores logistics operations to optimize range and space for customer fulfilment. Matrix to Store ISL managers.
• Follow up and Improve on the storexc3xa2xc2x80xc2x99s Logistics performance with scheduled monthly matrix meeting with the storexc3xa2xc2x80xc2x99s ISL managers to analyse the stores KPI performance & ensure they are delivered as per the agreed clear & qualified goals for each store.
• Establish the processes for each store that there are efficient customer fulfillment routines that emphases on securing a safe working environment for the Good Flow team by working with the SOP for Goods Handling checklist, SEC CHECK document & conducting periodic audit on the grey racking in the Self-serve & Full serve area in the store.
• Support and review with the Expansion/Logistics strategy by organizing that the Instore logistic prerequisites are delivered in a timely manner as per the expansion project time plan for new store openings.
• Contribute with the Store Establishment process for Retail Logistics for the new store build-up and ensure they are met as per the checklist for each of the establishment process during the project phase along with securing the Commitments & Mandatories are followed as per IKEA guidelines.
• Monitor, support and communicate with the new storexc3xa2xc2x80xc2x99s ISL teams with training on store operating procedures in order to secure competency within the in-store logistics department.

Required skills to be successful

• Excellent communication and interpersonal skills
• Strategic, analytical, and tactical abilities
• Strong customer focus
• Proven leadership abilities and lead by example
• Ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors.
• High level of mathematical understanding
• High ability to spot future trends in terms of range and styles.

What equips you for the role

• Must have minimum 3 yearsxc3xa2xc2x80xc2x99 experience in the running of an IKEA Concept Store in the capacity of In-store Logistics Manager.
• Must have excellent knowledge of ISL 7 steps and operational knowledge of a running store working methods within a Commercial Team.
• Must have good knowledge of MHE & Self-Serve Full Serve Racking layout.
• Project Management experience from build-up of previous IKEA projects an advantage.
• Desirable to have detailed know how of the IKEA Concept and the IKEA Range in order to implement the IKEA Concept and maximise Commercial benefits to the organisation.

QualificationWexc3xa2xc2x80xc2x99re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click xc3xa2xc2x80xc2x9capplyxc3xa2xc2x80xc2x9d: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. Save

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