Job Description

Regional Business Processes and Application Support (BPST) Specialist - MEA



Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.





DHL Global Forwarding UAE has an opening for a Regional Business Processes and Application Support (BPST) Specialist - MEA where you will manage resolution of software tickets, knowledge ownership and transfer in relation to all BAU Business Applications as well as implement business process quality & improvement plans and processes to identify new and alternative approaches to improve effectiveness and efficiency of business processes in line with overall business strategy and objectives, Group guidelines and policies. Join us now in connecting people and improving lives.





In this Regional Business Processes and Application Support (BPST) Specialist - MEA position

• You will provide support for BAU Applications (mainly CW1).
• You will participate in functional support advisory to facilitate the resolution of applications issues.
• You will coordinate and lead piloting and deployment of new systems or enhancements from the business side in close collaboration with BUIT and other functions.
• You will assess training requirements based on process/system changes and user needs.
• You will define and provide training courses to provide targeted, process-oriented training programs.
• You will review and distribute User Releases/Helpful Hints and Training Manuals to Super-/End users where necessary.
• You will coordinate and develop regional CW1 Super Users & Trainers community.
• You will build and manage relationships with both internal and external service providers developing action plans to ensure operational performance and productivity is improved across the operation.
• You will identify and follow up on opportunities to improve effectiveness and efficiency of all operational processes; integrate into Development Plans and engage employees in improvement activities.
• You will drive a continuous improvement program with key milestones to be assessed periodically to support customer retention and loyalty.
• You will have no direct reports but has indirect responsibilities with Operations, Super Users and Experts at Country level and you must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization's business processes.
• You will ensure there is an up-to-date annual training matrix / plan covering the identified needs of all individuals in the operation and gain agreement to an appropriate budget that enables the plan to be implemented.
• You will develop a culture where people give and receive feedback in a constructive and productive manner.





Now, here's what we need from you





• DGF employee, familiar with OPS processes and systems
• 2-3 years of experience
• University degree holder
• MEA experience is a plus but not a must but preferable experience working with teams in different countries
• Preferably First Choice Advisor/Senior Advisor or equivalent external Six Sigma/Lean training and experience
• Preferably CCP
• Preferably having soft skills and experience in organizing and leading trainings





We offer:





• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary





Why join DHL Global Forwarding?





We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html





Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.





We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:





• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service





Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility





•DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.•



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