Company DescriptionFairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids Club.Membership Support & Growth
Assist in implementing membership growth strategies to support volume and revenue targets.
Support initiatives to attract new members and retain existing ones.
Assist in executing marketing campaigns to promote membership benefits and incentives.
Work closely with the marketing team to reach target demographics and promote memberships effectively.
Identify potential partnership opportunities to enhance individual and corporate memberships.
Support membership retention efforts by assisting with engagement initiatives and tracking member feedback.
Collaborate with the Marketing team to ensure effective promotion of memberships across various channels.
Work towards achieving assigned budgets and manage all related financial/accounting processes of all membership segments.
Reporting & Internal Processes
Track all incoming leads, follow up with prospects, and maintain a lead database.
Assist in refining membership reports and SOPs to improve efficiency and consistency.
Financial & Administrative Support
Support in monitoring revenue, dues, and payment processes.
Assist in budget tracking and financial reporting for all memberships segments.
Ensure timely invoicing and follow-ups for membership payments.
Member Engagement & Communication
Provide excellent customer service and assist members throughout their journey.
Help organize and support special events and promotions for members.
Assist in executing communication strategies to keep members informed about updates, benefits, and events.
Gather and track member feedback to identify areas for improvement.
Strategic Support & Planning
Assist in developing and enhancing the membership experience.
Support senior management in strategic membership planning and initiatives.
Conduct basic market research and track industry trends to identify opportunities for membership growth.
Other duties as assigned
Qualifications
Bachelor's degree in Business, Marketing, or a related field is preferred.
Minimum 2-3 years of experience in membership management, sales, customer service, or a related field.
Strong organizational and administrative skills with keen attention to detail.
Excellent customer service and interpersonal skills to engage with members and partners.
Basic understanding of sales, marketing, and membership retention strategies.
Strong written and verbal communication skills for handling member inquiries and partnership discussions.
Ability to assist in budget tracking and financial processes related to membership segments.
Basic knowledge of market research and industry trends to support membership growth initiatives.
Ability to coordinate events and promotions to enhance member engagement.
Analytical and problem-solving abilities to identify opportunities and challenges.
Comfortable in a fast-paced environment with multiple priorities.