Front Desk Management: Greet visitors and clients in a courteous and professional manner, providing assistance and direction as needed.
Telephone and Email Communication: Answer incoming calls, screen and direct them to the appropriate person or department. Respond to general inquiries via email and maintain a polite and helpful demeanor at all times.
Appointment Scheduling: Coordinate appointments and meetings for staff members, ensuring accuracy and efficiency in scheduling.
Visitor Registration: Register and log all visitors, issue visitor badges, and notify appropriate personnel of visitor arrivals.
Administrative Support: Provide general administrative support, including photocopying, scanning, faxing, and filing documents as needed. Assist with data entry tasks and maintaining electronic and paper records.
Mail Handling: Sort and distribute incoming mail and packages, as well as prepare outgoing mail for postage or courier services.
Facilities Management: Monitor and maintain the cleanliness and organization of the reception area and common areas, ensuring a tidy and welcoming environment for visitors and staff.
Vendor Coordination: Liaise with external vendors, suppliers, and service providers for office supplies, equipment maintenance, and other facilities-related matters.
Security Compliance: Enforce security protocols by verifying the identity of visitors, monitoring access control systems, and ensuring compliance with security procedures.
Customer Service: Provide exceptional customer service to all clients, visitors, and staff members, addressing inquiries and concerns promptly and professionally.
Qualifications:
Minimum of 3 years of experience working as a Receptionist in the UAE.
Excellent verbal and written communication skills in English; proficiency in Arabic is preferred.
Proficiency in Microsoft Office applications
Ability to multitask and prioritize tasks in a fast-paced environment.
Attention to detail and accuracy in data entry and administrative tasks.
Professionalism and discretion in handling confidential information.
Flexibility to adapt to changing priorities and work schedules.
Customer service orientation with a commitment to providing exceptional service to clients and visitors.
High school diploma or equivalent; additional certification in office administration or related field is a plus.