Job Description

ob description

Receive Visitors

• Meet and greet company visitors and walk-in customers appropriately
• Determine visitor needs in a professional manner
• Manage, assist and guide visitors to the correct person or department.
• As you are the first point of customer contact in the organization you need to provide a fast and high-quality efficient service.

Answer Phone Calls

• Answer and address incoming phone calls in a timely and professional manner
• clearly determine the purpose of the call
• Deal with queries and provide correct information using professional telephone etiquette
• Provide general information about products and services.
• Forward calls to the appropriate person
• Take and deliver messages accurately and completely

Manage Mail/fax

• Sort and distribute incoming mail and Fax
• Prepare outgoing mail for customers or couriers
• Respond to all email, fax, and WhatsApp messages

Customer Service

• Get customer information and add a new Business Partner to the system.
• Updating database frequently
• prepare correspondence and documents if needed
• Giving necessary supports to all departments to ensure customer satisfaction.
• Receive and handle client complaints and comments
• schedule and follow up on appointments
• maintain and organize marketing materials

Qualifications:

• Bachelor's Degree
• Prior experience as a receptionist or in a related field is an advantage
• Excellent written and verbal communication skills.
• Competency in software applications including Word, Excel, and Outlook.

Job Type: Full-time

Ability to commute/relocate:

• Sharjah: Reliably commute or planning to relocate before starting work (Preferred)

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Experience:

• receptionist: 1 year (Preferred)

Language:

• Arabic (Preferred)