Job Description

Job Title : Receptionist

Location : Al Omran Training and Development Centre

Job Summary :
The receptionist will serve as the first point of contact for students, staff, and visitors, providing excellent customer service in a welcoming and professional manner. This role involves managing front-office duties, answering calls, scheduling appointments, handling inquiries, and supporting administrative staff to ensure smooth daily operations in the educational institute.

Key Responsibilities :

• Front Desk Management :
• Greet and welcome students, parents, staff, and visitors in a professional and friendly manner.
• Direct visitors to appropriate offices or individuals within the institute.
• Answer and manage incoming calls, respond to inquiries, and transfer calls as necessary.
• Maintain an organized front desk area, ensuring it is neat and presentable at all times.
• Administrative Support :
• Handle administrative duties such as scheduling appointments, meetings, and events for staff and faculty.
• Assist with student registration, document management, and filing systems.
• Manage incoming and outgoing mail and deliveries, ensuring timely distribution.
• Assist with the preparation of reports, presentations, and other educational materials.
• Customer Service :
• Provide information about courses, programs, admissions, and policies to prospective students and visitors.
• Address concerns or complaints, ensuring a high level of satisfaction and resolving issues promptly or escalating when necessary.
• Maintain up-to-date knowledge of school events, programs, and policies to accurately inform students and parents.
• Student Support :
• Assist students with general inquiries related to academic schedules, admissions, and campus services.
• Coordinate student appointments with academic advisors or other relevant staff members.
• Maintain confidentiality and discretion in dealing with sensitive student information.
• Office Coordination :
• Ensure the reception area is stocked with necessary supplies, such as brochures, forms, and promotional materials.
• Assist with coordination and setup for events and meetings within the institute.
• Maintain accurate student records, appointment logs, and other office documents.

Skills and Qualifications :

• Education : High school diploma or equivalent required; a degree or certification in office administration or a related field is preferred.
• Experience : Previous experience in a receptionist or customer service role, preferably in an educational setting.
• Communication : Excellent verbal and written communication skills, with the ability to interact with diverse groups in a professional and courteous manner.
• Organizational Skills : Strong multitasking abilities, time management, and attention to detail.
• Technical Skills : Proficiency in using office software (Microsoft Office Suite, Google Workspace) and phone systems. Familiarity with educational software or databases is a plus.
• Personality : Friendly, approachable, and professional demeanor. Ability to remain calm and efficient in a busy environment.
• Languages : Arabic & English

Working Hours : Six days a week ( 10:00 to 8:00)

Additional Information :
The receptionist is expected to be a key representative of the educational institution and contribute to a positive, supportive, and productive environment for students, staff, and visitors. The role may require occasional flexibility for events or special programs.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Experience:

• receptionist: 2 years (Preferred)

Language:

• Arabic (Required)