(24004I5)United Arab Emirates-Dubai-Dubai | Full-time | Permanent | Flexible Working TimesCOME JOIN THE WORLDS MOST INTERNATIONAL COMPANYA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 9 consecutive years!Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit confidentialABOUT THE ROLEThe jobholder is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locationsYOUR TASKS

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in his absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception process

YOUR PROFILE

• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute Passion for delighting customers
• Should be self- motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player

Posting Legal Entity DHL Worldwide Express (Dubai) LLCThis job has been sourced from an external job board.
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