Job Description

Emirates Motor Company
As the flagship company of ALFAHIM Group, Emirates Motor Company (EMC) - Mercedes-Benz General Authorized Distributor in the Emirate of Abu Dhabi since 1962, symbolises the phenomenal growth and success the group has achieved.

In true Mercedes-Benz tradition, EMC continuously strives for customer satisfaction and excellence. EMC markets, distributes and services Mercedes-Benz vehicles, from luxury saloons to the largest trucks providing quality service by certified experts. Combining the finest sales and marketing skills with state-of-the-art facilities, EMC guarantees what the Mercedes-Benz name stands for, namely the highest level of customer satisfaction. EMC markets, distributes and services all Mercedes-Benz vehicles, from luxury saloons to the largest trucks, and provides Mercedes-Benz qualified service with high and consistent availability of genuine parts. Innovative customer-oriented marketing programs, designed to provide comprehensive support to its loyal clientele, remain EMC's primary focus.

Operations in Abu Dhabi are carried out from purpose-built premises with a well-integrated network of showrooms, offices, part depots and workshops in Abu Dhabi city, Al Ain and Madinat Zayed in the Western Region. EMC serves a premium client segment; including dignitaries, the UAE government, oil companies and the business community.

Moreover, EMC is constantly involved in community-driven activities from social and charitable to environmental.


JOB PURPOSE:
Provide administrative support to the showroom operations and deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all customers and visitors.

Key Accountabilities:

• Reception Desk: Ensure all customers entering the showroom are welcomed and give necessary assistance or directed to the required person/department. Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Telephone Operations: Make sure that all telephone calls are swiftly answered, directed to the appropriate person and messages taken are in clear form.
• Administration: Arrange complete set of documents and update Delivery Schedule Report in the portal as and when required by the Sales Consultant. Prepare reports as required by management, mainly pertaining to enquiries, showroom traffic and demonstrators.
• Demo Fleet Management: Record demo fleet movement, prepare and submit required reports when requested by management. Demo records to be maintained manually (demo logbook) along with the supporting documents. Ensure vehicle inspection and condition is recorded.

Qualification:

• Secondary School Education Certificate.
• Diploma in business administration or secretarial studies is preferred.

Experience:

• 3 years of minimum experience in admin and receptionist role.
• Experience with automotive industry or luxury retail is preferred.
• Very good command of spoken & written English.
• Arabic language is preferred.

Job Location:

Mussafah - Abu Dhabi

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Tell me the worst customer service you have experienced as a customer, in your life. What made it a bad experience for you? What did you do?
• The location will be in Mussafah. Working days are 5 days a week. Are you OK to work with this work details?

Experience:

• receptionist/customer service: 2 years (Required)

Language:

• Arabic (Preferred)