Job Description

Fiker Institute is an interdisciplinary think tank and library based in Dubai. The Library was born out of a unique vision: to invite writers, readers, artists, researchers, diplomats and policymakers to question their assumptions about world history, global politics and culture in the modern era.

We are looking for a professional Receptionist to join our library team. As the first point of contact for visitors, you will play a key role in creating a welcoming and efficient environment that reflects our institute's values. The ideal candidate will have excellent communication and organizational skills, attention to detail, strong teamwork skills, and a friendly demeanor.

Responsibilities:

Handle visitor inquiries and provide information about the library's collection, services, memberships, and events in a professional and friendly manner. Manage membership operations, including registration, invoicing, record-keeping, and database management. Catalog the new books and conduct regular auditing to ensure the accuracy and organization of the library's collection. Assist in organizing and executing library events and high-level meetings, including all logistics such as setup, sound check, photography, catering, registration and attendance tracking. Generate daily reports on key library metrics, including visitor engagement, memberships, and activities. Draft and send professional emails to respond to library inquiries and share updates with members. Support the Project Manager in enhancing the library services and visitor experience. Support initiatives to increase library memberships and develop new partnerships. Provide administrative assistance and perform additional tasks as assigned by the Project Manager.

Education:

Bachelor's degree in Business Administration, Hospitality, or a related field.

Qualifications:

Previous experience in a receptionist or customer service role. Previous experience working in a cultural/educational environment, or a demonstrated interest in culture will be an asset. Excellent verbal and written communication skills. Strong organizational skills with keen attention to detail. Excellent teamwork and collaboration skills. Proficiency in Microsoft Office suite (Word, Excel, and PowerPoint). Ability to multitask and prioritize effectively in a fast-paced environment. Professional demeanor and appearance.

Special requirements:

This job requires the ability to work in shifts and on weekends. Complete flexibility in accommodating various work schedules is essential. This is a full-time position that requires working five days a week, 8 hours a day + 1 hour break. A two-day weekly rest will be provided on weekdays (Monday, Tuesday, Wednesday or Thursday). This job opportunity is available to UAE residents only.
Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Experience:

* customer service: 1 year (Required)