Job Description

Roles and responsibilities As a Senior Receptionist, your role is crucial in creating a positive first impression for visitors, managing office operations, and providing leadership to a reception team. You need exceptional organizational, communication, and multitasking skills, along with the ability to handle administrative tasks efficiently. Below is a detailed guide to excelling in this role: Key Responsibilities of a Senior Receptionist

Front Desk Management : Greeting visitors and clients professionally and warmly. Managing the reception area to ensure it is tidy, welcoming, and well-equipped. Administrative Support : Answering and directing phone calls and emails. Scheduling appointments, meetings, and conference room bookings. Handling correspondence and courier services. Team Leadership : Supervising junior receptionists and providing training and guidance. Delegating tasks and managing team schedules. Ensuring the team adheres to company protocols and service standards. Customer Service : Resolving visitor or client inquiries promptly and courteously. Addressing complaints or escalating issues to appropriate departments. Coordination and Communication : Coordinating with other departments for smooth day-to-day operations. Acting as a liaison between visitors and staff members. Office Supplies Management : Monitoring and replenishing office supplies, including stationery and refreshments. Coordinating with vendors for maintenance and supply orders. Record Keeping : Maintaining visitor logs and managing confidential records. Updating and organizing filing systems, both digital and physical. Event and Travel Coordination : Assisting with planning and scheduling company events. Managing travel arrangements for staff and visitors, including accommodations and transportation. Desired candidate profile To manage the reception efficiently, attend to guests and telephone calls in a professional manner befitting the corporate image of the Group and provide the necessary administrative support functionally required by the Admin Manager. Functional Roles and Responsibilities

Efficient and courteous handling of telephone calls, providing necessary information/guidance to the caller and transferring the calls to the relevant personnel in the office. Control the distribution of access cards for the visitors and maintain a register to log in the details. Ensure that cleanliness and hygiene are maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image. Ensure that all equipment/furniture are always in proper working condition and impeccably maintained. Coordinate and manage room bookings (Business Centre and L&D) in an efficient and prompt manner. Desired Skills and Experience Education/Certification and Continued Education . High School Certificate Knowledge and Skills . Course in telephone handling skills an advantage . Exposure to multicultural environment . Well-groomed with a pleasant personality . Excellent communication skills #J-18808-Ljbffr