Receptionist

Dubai, United Arab Emirates

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Job Description

ABOUT US
The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.

It is the first international outpost of the celebrated and historical private members club, established in 1863 in Mayfair, London. The Clubs membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.

A lifestyle for our members.

The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing. JOB PURPOSE Receptionist will be the first person to approach upon arrival to the Club. She will be responsible for providing excellent, professional, warm and friendly reception and service to our members and their guests in line with the Club standards. In addition, she will handle table reservations, control the flow of members and supervise the assigned station / section. She will work with the rest of the team to uphold correct booking policies and other Club rules while delivering courteous service and ensuring strong member recognition at all times.
WHAT WILL YOU DO Your main duties and responsibilities are:

Check in guests, match with bookings and accept walk in members and guests if tables are available
Assist members and guests with changes, special requirements and any other requests as much as possible but without compromising the service flow, and always add notes on the booking
Make sure members and guests are offered cloakroom service, accept guests possessions and ensure the cloakroom is secure at all times
Be fully aware of opening times and have a full and up-to-date knowledge of Clubs products and services
Provide a quick and efficient service for all members and guests\\
Make sure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout service to maximize guests expectations
Maintain personal knowledge of all Clubs members and refresh your knowledge constantly

WHAT WE ARE LOOKING FOR

The successful candidate will have the following experience and skills:

Minimum 2 years experience in same or similar role in luxury hotels or fine dining restaurant
Excellent level of spoken and written English is a must
Have strong organisational and time management skills with a high degree of flexibility
Excellent communication and listening skills
Demonstrate integrity in all dealings and maintain high level of confidentiality
Have the ability to drive initiatives to increase brand loyalty
Ability to work long shifts and be flexible with your time

THE BENEFITS

The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.
INDFOH

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