We are looking for a friendly and organized individual to join our team as a Hotel Receptionist. The Hotel Receptionist will serve as the first point of contact for guests and will be responsible for providing courteous and efficient customer service throughout their stay.Responsibilities:
Greet guests warmly and check them in/out of the hotel
Assist guests with inquiries, requests, and reservations via phone, email, and in person
Provide information about hotel amenities, services, and local attractions
Handle guest complaints or concerns in a professional and timely manner
Process payments, maintain guest accounts, and handle cash transactions
Coordinate with housekeeping, maintenance, and other hotel staff to ensure guest needs are met
Maintain a clean and organized front desk area
Perform administrative tasks, such as filing, faxing, and photocopying, as neededRequirements:
Previous experience in customer service, hospitality, or a related field preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in computer systems and hotel management software
Ability to remain calm and composed under pressure
Flexibility to work evenings, weekends, and holidays as needed
Fluency in multiple languages is a plusBenefits:
Competitive hourly wage
Health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
Employee discounts on accommodations and services
Opportunities for career advancement and professional development

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