• The role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
• Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed

• To greet visitors and patients, determine their needs and guide them accordingly
• To answer queries and to provide information directly to the person or on the telephone
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management
• Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic
• Book appointments and follow up appointments according to the patient request
• Quote for products and services
• Ensure proper cleanness of the reception with an adequate supplies/stationary items
• Ensure appointment schedules are adhered to with minimal or no waiting times
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed
• Follow up on all the pending cancellations of registrations
• Be updated about the accepted insurance cards in the Clinic

• Any Bachelor degree preferred
• Minimum 1-2 year in a similar organization
• Excellent Customer Service skill
• Excellent communication skills, both written and verbal
• Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
• Deal with complaints in professional manner
• Excellent interpersonal skills
• Highly analytic skills
• Maintain good appearance and proper demeanor at work.
• Safety conscious, motivated, able to manage pressure, takes initiative.
• Displays integrity and honesty
• Is service oriented and customer focused

NMC Healthcare