Receptionist

Dubai, United Arab Emirates

AVI-SPL

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Job Description

Long Description:

Skills and Abilities

Strong verbal and written communication skills to effectively interact with visitors, clients, and colleagues. Ability to convey information clearly, professionally, and courteously.

A customer-centric approach with the ability to provide exceptional service, displaying patience, empathy, and a positive attitude. Skilled in handling various customer inquiries and resolving issues promptly.

Proficiency in answering phone calls promptly and professionally, with a clear and articulate speaking voice.

Present a polished and professional image through appearance, demeanor, and conduct. Maintain confidentiality and handle sensitive information with discretion and integrity.

Strong interpersonal abilities, including the capacity to build rapport, establish positive relationships, and work effectively with diverse individuals and teams.

Familiarity with standard office equipment, including phone systems, copiers, and printers. Proficiency in using computer applications such as MS Office (Word, Excel, Outlook) and email management.

Ability to thrive in a dynamic environment. Willingness to embrace change, learn new processes and technologies, and adjust to shifting priorities.

Collaborative mindset with the capacity to work well within a team, supporting colleagues and contributing to a positive work environment.

Education and/or Experience

Ideally, a minimum of 1 year of experience working in an office environment, preferably in a receptionist or customer service role.
Proven track record of effectively handling front desk responsibilities, such as answering phones, greeting visitors, and managing administrative tasks.
Familiarity with office procedures, including handling mail, scheduling appointments, and maintaining records.
Experience in providing exceptional customer service and interacting with clients, visitors, and staff in a professional and courteous manner.
Proficiency in using office equipment, such as telephone systems, copiers, and printers.
Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Proficiency in computer applications, including MS Office (Word, Excel, Outlook) and email management.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).

Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment.

Direct Reports