Job Description

job Title : Receptionist cum Counselor

•Company : • Future Fin Institute

•Location: • DUBAI

•Overview

Future Fin Institute is a dynamic and rapidly growing firm in the Forex trading training industry. We are seeking a highly motivated and results-oriented Receptionist cum Counselor to join our team. The ideal candidate will play a pivotal role in providing excellent customer service, managing front desk operations, and counseling clients on our Forex training programs.

Responsibilities

1. Front Desk Management

- Greet and welcome clients and visitors with a positive, helpful attitude.

- Manage the front desk by answering calls, handling inquiries, and directing clients to the appropriate personnel or department.

- Maintain a tidy and professional reception area.

2. Client Counseling

- Provide detailed information about our Forex training programs to potential clients.

- Understand clients' needs and recommend suitable training courses and packages.

- Assist clients with the enrollment process, including explaining course details, fees, and schedules.

3. Administrative Support

- Perform general clerical duties including photocopying, faxing, mailing, and filing.

- Manage and maintain office supplies and equipment.

- Schedule and coordinate appointments and meetings.

4. Customer Service

- Address client inquiries and resolve any issues or concerns in a professional manner.

- Follow up with clients to ensure their satisfaction with our services and training programs.

-collect and process payments, issue receipts, and maintain accurate records of transactions.

5. Data Management

- Maintain and update client records in our database.

- Prepare reports on client interactions, enrollments, and feedback.

- Ensure all client information is handled with confidentiality and accuracy.

6. Event Coordination

- Assist in organizing and coordinating training sessions, workshops, and other events.

- Prepare materials and set up venues for training sessions.

- Communicate with clients regarding event details and logistics.

Qualifications

- Bachelor's degree in Business Administration, Marketing, or a related field.

- Proven experience as a receptionist, counselor, or in a similar role (minimum 1 years).

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency in MS Office and familiarity with CRM systems.

- Ability to work independently and as part of a team.

- Customer-focused with a friendly and approachable demeanor.

- Knowledge of the Forex trading industry is a plus.

How to Apply

If you are a highly motivated and experienced Receptionist cum Counselor with a passion for the Forex trading industry, we invite you to submit your resume and cover letter to mailto:info@futurefininstitute.com . Please highlight your relevant experience and achievements. We look forward to reviewing your application.

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month

Job Types: Full-time, Permanent, Contract, Fresher

Pay: AED2,500.00 - AED4,000.00 per month

Experience:

• receptionist: 1 year (Preferred)

Language:

• Arabic (Preferred)