Job Description

JOB SUMMARY




Main duties/responsibilities:
• Give a warm and engaging welcome to guests on arrival and perform guest check-in
• Take payment from guests on departure and close their bills correctly
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk-in guests at the maximum rate possible
• Ensure that the Guest Services desk is manned, operationally prepared and stocked at all times
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided
• Ensure all the guests has been assisted in timely manner with their special requests and reservations
• Scan the passport of every guest on arrival and save the data correctly
• Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
• Attend the daily handover briefing at the beginning of each shift
• Carry out cashiering duties like foreign currency exchange, paid-outs etc.
• Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
• Perform any related duties and special projects as requested by the Front Office Manager/Team Leader


CANDIDATE PROFILE
• Secondary Education/Degree in hotel management
• 2 years front desk experience in a 5 star Hotel
• Knowledge of basic Microsoft Office applications
• Knowledge of Opera (Front Office Applications)
• Fluency in written and spoken Chinese & English