:As a Receptionist, you will be the first point of contact for visitors and play a crucial role in creating a positive and welcoming experience. Your primary responsibilities include greeting guests, providing information about the attraction, handling inquiries, and ensuring smooth operations at the reception area.

• Greet visitors upon arrival with a friendly and welcoming attitude.

• Provide information about the tourist attraction, including exhibits, events, and any special promotions.

• Assist guests with ticket purchases, reservations, and any other inquiries

• Manage incoming calls and emails professionally, directing inquiries to the appropriate departments.

• Provide accurate information regarding opening hours, admission fees, and general attraction details.

• Maintain a tidy and organized reception area.

• Handle cash transactions, issue receipts, and reconcile daily cash reports.

• Assist in managing reservations and coordinating group visits.

• Resolve customer concerns or escalate issues to the appropriate supervisor.

• Collect and document visitor feedback to help improve the overall guest experience.

• Communicate effectively with other departments to ensure seamless coordination of activities.

• Assist in promoting and coordinating special events or promotions.

• Monitor the entrance area to ensure the security of the attraction.

• Follow established protocols for emergency situations and report any incidents promptly.

RequirementsRequirements

• Diploma or bachelors degree in a suitable field

• Prior, proven experience as a receptionist or in related field preferred

• Must have Good written and verbal communication skills in English & Arabic, plus any other language

• Strong organizational abilities and attention to detail.

• Proficiency in using basic computer software and office equipment.

• Ability to work during evenings and on weekends (When required ).

• Working hours 9 Hours/ Day (nt exceeding the MoHRE limit)

• Agree to Cash-in-hand salary for the position

• Flexible on working on Sudden change in shifts/ Sudden requests to work on day off when necessary.

Willing to work shifts and long working hours and Standing/ walking for long hours or Going indoors and outdoors between hot weather and A/C

Al Nahiya Group