Receptionist

Abu Dhabi, United Arab Emirates

LPM - Abu Dhabi

8 Current Jobs Openings

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Job Description

To treat all your colleagues and guests as you will treat your family and friends.
Greet all your colleagues when you arrive before starting your duties.
Always be punctual, wearing the correct uniform respecting the grooming standards.
Be smiley, friendly and respectful with all our guests and your colleagues.
Always ensure to provide the full LPM experience to all our guest.
Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guest.
Seize every opportunity to develop your own skills/knowledge and share it with others.
Create a positive and open-minded environment for all.
Support and help your colleagues, always work as a team.
Stay honest, authentic and always seek to go to the extra mile.
Embrace and respect all cultural differences. COMMUNICATION
- To attend bi-daily team briefing actively.
- To efficiently communicate and report to relevant supervisors and co-workers in a transparent way.
GUEST RELATIONS
- To recognize guest preferences and anticipate them.
- To handle all guest complaints in a friendly and effective way, if escalated, to report to upper management.
OPERATIONS
- To always act and perform accordingly to LPM standards.
- To greet all customers in warm and friendly manner, welcome them in the restaurant and attend to their inquiries before escorting to the table
- To ensure all telephone calls and emails are handled politely and efficiently, providing correct and accurate assistance which meets customer needs
- Efficiently use reservation system (take, confirm, amend, cancel reservations)
- To be able to run the book during busy operation hours.
- To maximize opportunities to increase revenue (walk-ins, service pushing, (over)booking, maximizing identified time slot, support on organizing the large groups)
- To work equally at the reception of the restaurant in direct contact with guests and at the reservation department.
- To assist with stationery stock inventory and void room management
- To conduct competitors benchmark analysis (pricing, product offer)
- To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM
- To always ensure an excellent guest experience.
- To successfully follow daily duties and role responsibilities.
- To respond quickly and positively to changes within your job role, showing flexibility