Job Description

Line of Service

Internal Firm Services
Industry/Sector

Not Applicable
Specialism

IFS - Internal Firm Services - Other
Management Level

Associate
& Summary

Position summary


To handle reception area activities.


Serves as the first point of contact with the firm and the office for visitors and callers.


Handle all internal and external inquiries and carry out administrative activities of the front office.


Primary duties and responsibilities


Financial


Adhere to the allocated budget for the administrative function of the office


Customer


Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately


Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.





Internal Process


Assist with visitor check-in process


Maintain visitor and caller logs


Coordinate with mailroom for outside delivery/courier services with the help of Office administrators


Answer queries from visitors and callers, and refers them to the appropriate person


Perform general maintenance of the reception area


Co-ordinate with Security where relevant


Support office manager in events planning and organization


Act in accordance with regulations


Perform other administrative duties as required


Learning and Growth


Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met


Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed


Knowledge, skills, and abilities


Education


High school certificate (equivalent) or Bachelor's degree


Language


Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus


Overall Experience


Min 3 years of experience in customer service related role such as front desk or receptionist role


Specific Skills


Experience with a professional services firm is an advantage


Knowledge and Skills


Strong organizational skills


Excellent oral communication and interpersonal skills


Must possess a professional telephone manner


Demonstrated ability to work under pressure


Demonstrated ability to work on own initiative


Demonstrated team player


Must possess a warm, friendly and professional demeanor


Basic PC skills on excel and word


Basic keyboard skills (at least 25 wpm)


Education •(if blank, degree and/or field of study not specified)•

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications •(if blank, certifications not specified)•

Required Skills

Optional Skills

Desired Languages •(If blank, desired languages not specified)•

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date