Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Internal Firm Services - OtherManagement Level Associate & SummaryPosition summary
To handle reception area activities.
Serves as the first point of contact with the firm and the office for visitors and callers.
Handle all internal and external inquiries and carry out administrative activities of the front office.Primary duties and responsibilities
Financial
Adhere to the allocated budget for the administrative function of the officeCustomer
Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.Internal Process
Assist with visitor check-in process
Maintain visitor and caller logs
Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
Answer queries from visitors and callers, and refers them to the appropriate person
Perform general maintenance of the reception area
Co-ordinate with Security where relevant
Support office manager in events planning and organization
Act in accordance with regulations
Perform other administrative duties as requiredLearning and Growth
Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Knowledge, skills, and abilities
Education
High school certificate (equivalent) or Bachelors degreeLanguage
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plusOverall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist roleSpecific Skills
Experience with a professional services firm is an advantageKnowledge and Skills
Strong organizational skills
Excellent oral communication and interpersonal skills
Must possess a professional telephone manner
Demonstrated ability to work under pressure
Demonstrated ability to work on own initiative
Demonstrated team player
Must possess a warm, friendly and professional demeanor
Basic PC skills on excel and word
Basic keyboard skills (at least 25 wpm)Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC