About the CompanyThe company, headquartered in Singapore, aims to deliver exceptional dining experiences globally.Later this year, the company is bringing its culinary expertise to Dubai with two new establishments.Both places will feature menus crafted by a renowned three-Michelin-starred chef (and his team), who has trained and worked with some of the world\'s leading chefs across London, Dubai, Hong Kong and Singapore.About the PositionJob title:Restaurant Reception ManagerSummary:We are looking for a friendly and detail-oriented Restaurant Reception Manager to join our team! In this role, you will play a key role in fostering positive relationships with our guests, ensuring their needs are met, and exceeding their expectations throughout their dining experience. :

• Greet guests warmly, answer questions, and provide exceptional Guest service throughout their visit
• Effectively address guest inquiries, concerns, and complaints in a professional and timely manner, working towards resolution and exceeding expectations
• Manage reservations and walk-in guests, ensuring optimal seating arrangements
• Manage guest reservations, seating arrangements, and waitlists
• Proactively identify guest needs and go the extra mile to ensure their satisfaction
• Build Guests database on the reservation system with the most up to date data
• Assist with managing online reviews and social media engagement
• Liaise with the kitchen and service staff to ensure smooth operations
• Communicate special guest requests and dietary restrictions to the relevant team members
• Maintain a positive and welcoming atmosphere in the restaurant
• Uphold all company policies and procedures
• Collaborate with other restaurant staff to ensure smooth service flow
• Collect guest feedback and communicate it to management to improve restaurant operations

Requirement:\xc2\xb7

• Minimum of 2 years of experience in a similar or same role
• Excellent communication, interpersonal, and conflict-resolution skills
• Strong attention to detail and a commitment to providing exceptional service
• Ability to work independently and as part of a team in a fast-paced environment
• Positive attitude, a genuine smile, and a passion for the restaurant industry
• Experience with restaurant reservation systems is a must

Cutting Edge Recruitment