Job Description

Working Hours: 9 AM to 6 PM

English Proficiency Requirement: Fluent

Chinese Proficiency Requirement: Fluent

Job Requirements:

- Bachelor's degree or above, preferably in Interior Design, Decoration Design, or related fields.

- Over 2 years of experience as a Client Manager in a home decoration design company.

- Familiar with home decoration design processes and the building materials market.

- Strong communication skills and client service awareness, capable of building good client relationships.

- Strong organizational and coordination skills, with a team spirit and the ability to work independently.

- Proficient in office software such as Word, Excel, and PowerPoint.

- Fluent in Chinese & English with basic business communication skills.

- Hold a driver's license and be willing to travel for business.

Key Responsibilities:

1. Overseas Market Client Relationship Management:

- Develop new clients and maintain relationships with existing clients in overseas markets, establishing long-term stable relationships.

- Conduct regular client follow-ups to understand needs and feedback, adjusting service strategies accordingly.

- Maintain client profiles, recording information and communication for effective relationship management.

2. Project Proposal Development:

- Communicate deeply with clients to understand their needs, preferences, and budgets.

- Collaborate with the design team to create renovation design proposals that meet budget and style requirements.

- Ensure smooth implementation of design proposals through communication with the construction team.

- Clearly explain design proposals to clients and secure their approval.

3. Project Progress Tracking:

- Develop project schedules and monitor progress to ensure timely completion.

- Regularly communicate project status to clients and promptly address any issues that arise.

- Ensure project quality meets client expectations.

4. Resource Coordination:

- Communicate with the procurement department to ensure timely material supply.

- Coordinate with the construction team to maintain progress and quality.

- Resolve design changes with the design team to ensure smooth project execution.

5. Client Complaint Handling:

- Address client complaints promptly, analyze root causes, and propose solutions.

- Track the resolution of complaints to ensure client satisfaction.

- Summarize complaints to improve service processes and prevent recurrence.

6. Client Feedback Collection:

- Establish a feedback mechanism to gather client opinions on design proposals, construction quality, and service attitude.

- Regularly analyze feedback to identify service shortcomings and propose improvements.

- Enhance client satisfaction and loyalty.

7. Market Information Gathering:

- Stay informed about trends in the home decoration design industry and current design styles.

- Collect competitor information to analyze their strengths and weaknesses.

- Provide references for the company's market strategy development.

8. Team Collaboration:

- Work closely with design, construction, and procurement departments to ensure project success.

- Actively participate in team meetings to share experiences and improve team efficiency.

Job Type: Full-time

Pay: AED10,500.00 - AED12,500.00 per month

Experience:

• Real Estate Sales Consultant: 2 years (Required)

Language:

• Chinese (Required)