RA UAEN Shopping Experience Team Leader | Retail | IKEA | DFC

Overview of the role

Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. Ensure customers are satisfied, drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process and support the self-serve concept. Motivate and inspire the department team using knowledge of the IKEA product range and services, the local market and IKEA customers.

What you will do

• Ensure Customer guidance is in place to ensure an easy customer flow
• Ensure the waiting time and queuing policy are maintained as per benchmark
• Support the co-workers when they cannot resolve customers complaints, dealing positively and quickly with the issues raised by our customers
• Fulfil daily tasks and monthly KPIs, required by group leader.
• Coach other co-workers, support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list.
• ensure that all co-workers are aware of our targets sales, services and EBPs
• Find for more effective ways of working in order reduce costs
• Ensure that all department SOP are shared with the co-workers
• Receive, count and sign off for cash float for the day form the Accounts Department.
• Ensure that the cash and coins are organized properly as per their denomination in the till.
• Prepare reconciliation document at the end of the business day accounting for all transaction. Manage identified errors and ensure they are rectified.
• Collaborate with Finance to get the control on discrepancy and investigate discrepancies.
• Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully
• Ensures that the co-workers are trained in their job and can give the right informations to our customers
• Ensure that the co-worker is providing an excellent customer service and acknowledge the customers

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