Job Description

Job Title: Quality Specialist

Requirements:

Bachelor's degree in Quality Management, Business Administration, or a related field.

2 to 4 years of experience in quality assurance or process improvement within a service-oriented environment.

Strong analytical skills and proficiency in data analysis tools.

Familiarity with KPI monitoring and reporting.

Experience with local and international certification processes.

Key Responsibilities:

KPI Monitoring: Develop and monitor key performance indicators (KPIs) to evaluate the quality and efficiency of home service operations, ensuring alignment with company goals.

Data Analysis: Analyze service performance data to identify trends, areas for improvement, and actionable insights that enhance service quality.

Process Development: Create, document, and implement standardized processes and procedures to improve service delivery and operational efficiency.

Quality Assurance: Conduct regular quality assessments and audits of service delivery, ensuring compliance with company standards and industry regulations.

Root Cause Analysis: Identify root causes of service quality issues and develop corrective action plans to address them effectively.

Certification Management: Assist in the application and maintenance of local and international quality certifications, ensuring compliance with relevant standards and regulations.

Training & Development: Collaborate with training teams to develop and deliver training programs focused on quality improvement and best practices for service personnel.

Feedback Loop: Establish mechanisms for collecting client feedback on service quality, and utilize this information to drive continuous improvement.

Reporting: Prepare and present detailed reports on quality metrics, performance analysis, and improvement initiatives to management and relevant stakeholders.

Cross-Department Collaboration: Work closely with operations, customer service, and other departments to ensure a unified approach to quality management across the organization.

Continuous Improvement: Foster a culture of continuous improvement within the organization, encouraging team members to participate in quality initiatives and share best practices.

Compliance Monitoring: Ensure compliance with company policies and industry regulations, conducting regular reviews to maintain standards.

Skills & Qualifications:

Strong analytical and problem-solving skills with a data-driven mindset.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

Proficient in quality management tools and methodologies (e.g., Six Sigma, Lean).

Proficiency in Microsoft Office Suite and data analysis software (e.g., Excel, Tableau).

Familiarity with local and international quality standards and certification processes.

Job Type: Full-time