Mark Williams is working with a prestigious government entity in Dubai, and they are looking for a Quality Manager (UAEN) to lead digital services quality assurance, ensuring compliance with established standards and optimizing service performance. The role involves overseeing quality testing, service evaluations, and governance frameworks for digital platforms, including AI applications and business intelligence (BI) dashboardsKey Responsibilities:- Lead quality assurance processes for digital services, ensuring alignment with business and regulatory requirements - Oversee testing strategies, including user acceptance testing (UAT) and performance assessments - Ensure AI solutions and BI dashboards meet quality and operational standards - Analyze customer feedback and implement improvements for enhanced service delivery - Establish and enforce quality control policies to drive efficiency and compliance - Conduct training sessions to enhance awareness of quality assurance best practices - Monitor post-launch performance of digital services and recommend improvements - Ensure adherence to IT governance, risk management, and performance evaluation frameworks - Prepare detailed reports on digital service quality and system performanceRequirements:- Bachelor's degree in IT, Computer Science, Computer Engineering, or a related field - Minimum 14 years in quality management, digital services, or IT governanceSkills:- Strong analytical, problem-solving, and leadership abilities - Expertise in quality assurance, risk management, and project oversight - Excellent communication and stakeholder management skills - Experience with AI applications, BI dashboards, and digital transformation initiatives - Knowledge of ITIL, performance management, and business excellence frameworksBenefits: ..Consultant Name: Sonny MeddleConsultant Email: