Job Description

Country
United Arab Emirates
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
06-Aug-2024
Job ID
3912
### Description and Requirements

• Evaluate and improve business processes and associate performance by effectively conducting a statistically valid sample of quality evaluations for a moderate to complex set of operational transactions.
• Identify and communicate trends, root causes, and quality gaps to help improve the customer experience.
• Identifying corrective actions where controls are not met, following through to ensure they are implemented within the team.
• Follow-up to ensure all corrections are completed within the determined schedule.
• Working with colleagues to provide regular constructive feedback to all team members, which drive and support improvements.
• Conduct risk assessments and propose controls in order to minimize/mitigate exposure.
• Producing reports to evidence quality levels for the wider team and for individuals, while providing recommendations for improvement.
• Assisting in the development of new organizational procedures. Where relevant, following up and monitoring the implementation process from start to finish.
• Support the Governance & Assurance supervisor in completing proactive control testing for upcoming audits.
• Supporting ad hoc internal projects and initiatives which drive delivery improvements
About MetLife



Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies", MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.



Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!