Job Description

Job Summary:

The Quality Coordinator is responsible for implementing and maintaining quality assurance and patient safety programs in the clinic. The role involves monitoring compliance with healthcare regulations, accreditation standards, and internal policies to enhance patient care and operational efficiency.

Key Responsibilities:Quality Assurance & Compliance:

Ensure clinic operations comply with

DOH (Department of Health - Abu Dhabi)

regulations and

JCI (Joint Commission International)

accreditation standards. Assist in developing, reviewing, and updating clinic policies and procedures. Conduct internal audits and quality checks to identify areas for improvement. Support in the preparation and submission of regulatory reports.

Patient Safety & Risk Management:

Monitor and report

patient safety incidents, adverse events, and complaints

to ensure timely resolution. Implement corrective and preventive actions (CAPA) based on risk assessments. Promote a culture of safety by conducting

staff training and awareness programs

on quality and safety protocols.

Performance Improvement:

Collect, analyze, and report quality indicators and key performance metrics. Assist in implementing

quality improvement projects (QIPs)

to enhance patient care and service efficiency. Facilitate

root cause analysis (RCA)

and

failure mode and effects analysis (FMEA)

for process improvement.

Staff Training & Education:

Organize training programs on

infection control, patient safety, and quality standards

. Ensure clinical and administrative staff adhere to best practices in quality management. Collaborate with department heads to conduct competency assessments.

Documentation & Reporting:

Maintain accurate and up-to-date records of quality initiatives and compliance reports. Prepare quality performance dashboards and presentations for management. Assist in coordinating external audits and accreditation surveys.

Qualifications & Experience:

Education:

Bachelor's degree in healthcare management, nursing, quality management, or a related field.

Experience:

Minimum

2-3 years

of experience in quality management within a healthcare setting, preferably in Abu Dhabi.

Certifications (Preferred):

Certified Professional in Healthcare Quality (

CPHQ

) DOH-approved

Healthcare Quality Training Program

Knowledge of

JCI, HAAD/DOH, and ISO standards

Skills & Competencies:

Strong understanding of

healthcare quality and patient safety principles

. Excellent

analytical and problem-solving skills

. Proficiency in

Microsoft Office (Excel, Word, PowerPoint)

and data analysis tools. Ability to

train and educate staff

on quality-related matters. Strong communication and teamwork skills. Attention to detail and ability to work under pressure.
Job Type: Full-time

Experience:

* Healthcare: 1 year (Required)