Job Description

Royal Smart Limousine (RSL), Dubai's leading provider of luxury transportation services, is seeking an experienced Quality Control/Assurance Manager to join our team. With a reputation for excellence and unparalleled service, RSL is committed to maintaining the highest standards of quality, professionalism, and client satisfaction.

This role requires prior experience in the Service or Transportation Industry , and only candidates meeting this criterion will be considered.

Key Responsibilities

As the Quality Control/Assurance Manager, you will lead efforts to uphold RSL's standards of operational excellence, ensuring every aspect of our service delivery aligns with client expectations.

1. Quality Assurance & Standards

• Develop, implement, and oversee quality control processes to maintain superior service standards.
• Conduct regular inspections and audits of vehicle conditions, driver performance, and operational workflows.

2. Compliance Management

• Ensure compliance with UAE regulations, company policies, and industry benchmarks.
• Maintain detailed records of compliance assessments and quality assurance activities.

3. Driver & Vehicle Evaluations

• Assess and enhance driver performance through constructive feedback and tailored training programs.
• Monitor vehicle cleanliness, maintenance, and safety to ensure a first-class client experience.

4. Client Feedback Integration

• Gather, analyze, and respond to client feedback to identify improvement areas.
• Develop action plans to resolve recurring issues and enhance client satisfaction.

5. Reporting & Analysis

• Prepare comprehensive quality control reports, analyzing trends and providing actionable insights.
• Identify patterns in performance metrics to recommend process optimizations.

6. Training & Development

• Design and implement training programs to uphold quality standards across teams.
• Foster a culture of continuous improvement and accountability.

7. Incident Management

• Investigate service-related issues, develop root-cause analyses, and implement corrective actions.
• Proactively create preventive measures to mitigate future risks.

Qualifications

• Bachelor's degree in Quality Management, Operations Management, or a related field.
• Mandatory prior experience in quality control/assurance within the service or transportation industry.
• ISO certification (e.g., ISO 9001) is required.
• In-depth understanding of UAE regulations, quality standards, and best practices.
• Strong analytical, organizational, and leadership skills.
• Proficiency in quality assurance tools, reporting software, and metrics analysis.
• Exceptional communication skills and the ability to lead diverse teams effectively.

Why Join Royal Smart Limousine?

At RSL, we are driven by a commitment to excellence and innovation in luxury transportation. Joining our team means becoming part of a dynamic, professional environment where your expertise will have a direct impact on our success.

If you have a proven track record in quality control or assurance within the service or transportation industries, we invite you to bring your expertise to a company that values precision, performance, and people.

Job Type: Full-time

Pay: AED10,000.00 - AED12,000.00 per month