Quality Assurance Team Leader

Dubai, United Arab Emirates

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Our Client in the field of Construction - Industrial Facilities and Infrastructure . Renewables and Environment. :

Provides customer focus services via site visit/phone calls and regular reports. Follows processes and standards to ensure quality service and adherence to state the requirements. Support Management, Project Managers, and share the needed document if needed.
Audit the activities of soft service duties maintain company productivity standards.
Perform essential soft service functions while meeting time standards.
Meet the client to get customer feedback in regular basis.
Record inspection results and notifies Soft service team of results and any correction needed.
Checks quality of work performed and makes appropriate corrections and changes as necessary.
Handles client complaints concerning soft service or refers problem to management for adjustment.
Notifies soft service team of any needed corrective/preventive changes.
Personally inspects all location daily to ensure the operation team are provided the standards.
Maintaining accurate records in compliance with QA requirements.
Resolve client complaints, ensuring client satisfaction.