Job Requisition ID: 162782Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role :Responsible for ensuring that the Products and services delivered meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to. Responsible for identifying and raising QHSE issues and for speedily resolving them to ensure zero impact to the customer. Work in a team environment to develop and implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements.What you will do :Quality management system.

• Develop, review, and maintain standard operating procedures, risk assessments, and quality forms. Coordinate with cross-functional departments in establishing FMS and IMS procedures
• Provide support for management on supply chains and compliance with QHSE standards, audit and review of operating practices and systems
• Continuously monitor QHSE requirements and regulations imposed by government and semi-government entities, ensuring they are incorporated and complied with as applicable
• Liaise with government and semi-government entities for QHSE-related audits, inspections, and requirements
• Conduct process gap analysis, identify and implement corrective measures. Closely control expectations of QHSE to ensure all required standards are applied
• Attend client quality management meetings. Prequalify vendors and subcontractors in terms of QHSE requirements.

Quality Audits & Inspection

• Conduct site audits, inspections, conditional assessments, vendor audits, and re-evaluations
• Verify that the QHSE standards are in accordance with applicable procedures and standards
• Perform internal audits as per QHSE procedures, identify non-conformities, conduct root cause analysis, and suggest corrective and preventive actions
• Generate non-conformance reports and follow up on NCRs and site inspection reports for closure
• Prepare internal audit reports with required statistics and details
• Contribute to the preparation of look-ahead plans for upcoming audits. Carry out material quality inspections and submit reports.

Training & development

• Support training and development to ensure awareness and understanding of QHSE standards and their relevance to business objectives
• Conduct QMS induction and awareness training for technicians, supervisors, and engineers
• Prepare supporting documents related to the publication of new documents and forms for ease of understanding
• Prepare training documents and presentations. Maintain training documents, forms, and records of training hours.

CAFM, Field service management software

• Develop, update, and adjust processes and procedures in line with the CAFM process, ensuring all workflow processes are current and reflect actual working practices
• Take a lead role in clarifying and resolving CAFM-related queries for internal and external users
• Identify gaps and improvement opportunities for simplified and efficient operation
• Regularly undertake health checks on the system, report problems, identify faults, and liaise with the IT department and software developers for any operational issues, updating the operations team as needed
• Develop and maintain reports, dashboards, and KPIs, and follow up with teams to achieve KPIs and SLAs.

QHSE

• Contribute to safe systems of work and the development of the quality management system by ensuring all work practices comply with relevant safety standards
• Implement all HSE policies, safe operating procedures, and safe work instructions (toolbox talks) to prevent potential incidents
• Develop, review, and maintain QHSE monthly, quarterly, and annual reports. Maintain records, reports, and registers of audit findings

Required skills to be successful :

• Ability to identify and address process gaps and prepare workflow processes and procedures
• Able to prepare method statements and risk assessments for various maintenance activities
• Analyze reactive service complaints statistics and recommend corrective actions to avoid recurrence
• Ability to identify the training needs of team members, and coach and guide the team for better employee engagement.
• Ability to prepare and maintain various documents, such as inspection reports and handover reports
• Stakeholder management and communication skills

What equips you for the role :

• Bachelors degree in Mechanical / Electrical Engineering or equivalent
• 5 years of experience in FM industry within Quality controls & Quality assurance.

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

Al-Futtaim