Full The Role Responsibilities

• The PRO manager role is to manage the day-to-day operations of the PRO office internally - providing an effective and efficient service relating to all PRO issues, guiding and advising management / employees on all PRO matters, responsible for all the activities of dealing with all the governmental offices and provides an effective service relating to all visa issues, guiding and advising management / employees on all PRO matters, performing general administrative duties and managing and maintaining the PRO database / files.

Responsibilities

• Provide an effective service relating to all visa issues, including but not limited to:

o Processing of Residency Visa, Labour Contract, Labour Card applications and renewals to ensure compliance with the UAE Labour Law.
o Guiding and advising management on all PRO matters.
o Develop and implement policies, procedures and work routines for the department.
o Produce reports and statistics as required.

• Maintain solid customer relationships by handling any questions and concerns with speed and professionalism.
• Pro-actively handling problems and informing employees / management of any issues / important updates.
• Develop and maintain a consistent approach to communicating updates to employees regarding medical & visa stages.
• Develop and implement systems and procedures to streamline administrative affairs between PRO and the PRO customer base.
• Maintain the customer PRO database
• Maintain a current and accurate filing system

Strategy

• Fully conversant with relevant UAE legislation. Ability to build strong partnerships and personal credibility with the business and resourcing team.

Processes

• Develop and implement systems and procedures to streamline administrative affairs between PRO and the PRO customer base.

People and Talent

• Takes ownership to ensure team members deliver deadlines on time, every time

Regulatory and Business Conduct

• Display exemplary conduct and live by the Groups Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the PRO team and HR to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholdersInternal

• PRO team
• Recruitment Managers
• All SCB
• HR team

External

• Immigration Department
• Ministry of Labour
• Ministry of Economy
• Economic Department
• Chamber of Commerce
• Municipality
• Road and Transportation Authority

Our Ideal Candidate

• Role Specific Competencies
• MS office skills
• English Language
• Arabic Language

About Standard CharteredWere an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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