Job Description

Property Management Manager Key Responsibilities

1. Client Communication

• Respond to all client queries and complaints within 24 hours or withing the promised time.
• Provide regular updates to property owners on the status of their properties.

2. Property Maintenance and Inspections

• Conduct routine inspections for all managed properties.
• Coordinate and oversee maintenance and repair activities.
• Ensure timely resolution of maintenance requests.

3. Rental Collection

• Track and follow up on rental payments.
• Ensure all rental income is collected on time.
• Handle delinquent accounts and coordinate with legal teams if necessary.

4. Tenant Management

• Screen and select prospective tenants.
• Prepare and manage lease agreements.
• Handle tenant move-ins and move-outs.
• Address tenant issues and complaints.

5. Administrative Duties

• Maintain accurate records of all property transactions and activities.
• Update property listings and client information.
• Ensure all documentation (inc. soft copies) is filed correctly and securely.

6. Financial Management

• Prepare and review financial statements related to property management.
• Monitor and manage property budgets and expenses.
• Provide financial reports to property owners.

7. Marketing and Leasing

• Develop and implement marketing strategies for vacant properties.
• Coordinate with marketing teams to promote properties.
• Conduct property showings and lease negotiations.

8. Compliance and Risk Management

• Ensure compliance with all relevant property management laws and regulations.
• Conduct regular risk assessments to identify and mitigate potential risks.
• Maintain up-to-date knowledge of industry standards and practices.

9. Portfolio Management

• Assess the performance of the property portfolio.
• Identify opportunities for portfolio growth and improvement.
• Develop and implement strategies to maximize property value.

10. Team Management

• Train and develop property management staff.
• Conduct regular team meetings to discuss ongoing tasks and challenges.
• Monitor team performance and provide feedback.

11. Client Satisfaction

• Conduct regular follow-up calls with clients to ensure satisfaction with services provided.
• Address any issues or concerns raised by clients.
• Implement strategies to improve client satisfaction.
• Document client feedback and maintain high ratings.

Requirements / Qualifications:

• Bachelor's degree in Property Management, Real Estate, Business Administration, or related field.
• Minimum of 8 years of experience in property management, with at least 5 years in a managerial role.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in property management software.
• Strong financial acumen and budgeting skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of local, state, and federal property regulations.

Job Type: Full-time