OverviewTo make a mark in the future of precision medicine on a global scale, positioning M42 at the forefront of healthcare innovation, and making an impact on our organization's ability to provide unparalleled levels of patient care by harnessing state-of-the-art facilities and comprehensive patient services. You will play a pivotal role in driving technological innovation, optimizing workflows, and enhancing patient experiences across M42s state-of-the-art facilities.M42 is an Abu Dhabi-based, global tech-enabled health company. It combines G42 Healthcares unique medical and data-centric technologies with Mubadala Healths world-class patient services and state-of-the-art facilities to provide the highest level of personalized, precise, and preventive care to people.Operating at the forefront of medical advancement, M42 is set to transform the way healthcare is delivered, skillfully bridging the gap between the latest health tech advancements and the clinical outcomes patients receive.ResponsibilitiesReporting to the Senior Manager, Enterprise Project Management Office, the Manager, Enterprise Project Management Office is responsible for the delivery of strategic healthcare integration, delivery and growth projects. Is responsible to issue progress and quality reports for the relevant stakeholders and formulating mitigation plans to manage risks and
avoid delays.KEY ACCOUNTABILITIES AND ACTIVITIESOrganizational Culture & Compliance

• Project Management: Service Delivery Managers often oversee multiple projects or initiatives. They need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Service Management: They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management
• Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
• Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
• Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges.
• Financial Management: They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
• Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
• Technical Knowledge: While not always required to be hands-on with technical aspects, having a good understanding of IT systems,

infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams. * Leads the work with project stakeholders to identify, extract, and define project requirements, scope and objectives throughout the entire projectlifecycle. * Manages communication and coordination efforts between concerned internal and external stakeholders and acts as a point of contact between internal and external stakeholders for key communications whenever required.

• Tracks project progress and reporting, ensuring the timely delivery of the project milestones as per stakeholder requirements and in line with the policies and guidelines.
• Identifies project challenges and solutions, risks, mitigation measures, and escalations as well as provides detailed feedback to concerned stakeholders.
• Recommends project changes (Variation Requests) if required to achieve the project purpose and goals effectively

People Management

• Supports in setting the employees individual objectives, managing their performance and development and motivating them to achieve their

individual goals, while ensure timely completion of their performance evaluation cycle. * Continuous constructive feedback and coaching to employees and takes prompt action where necessary to ensure progressive development.Assigns responsibilities effectively in adherence with the organizational * DoA and monitors the workflow of the division while maintaining high employee engagement and a motivated work environment.Drives opportunities for employees to suggest, participate and contribute to improvement, innovation, and knowledge-sharing initiatives.
Provides input in areas of manpower planning, including recruitment, training, capability enhancement, and driving a high level of employee engagementCommunication

• Communicates effectively with team members and maintains good interfunctional liaison to ensure smooth implementation of operational

activities. * Communicates applicable regulatory requirements in a timely and clear manner within the division.COMPETENCIESBehavioral

• Communicates with Purpose - Conveys ideas and information to groups for mutual understanding, commitment

and action. * Accountability - Accepts responsibility for own actions regardless of outcomes.

• Relationships - Creates and maintains partnerships based on mutual trust, respect and purpose.
• Improve - Recommends and Implements changes to better the organization.
• Nurture and Develop - Seeks and supports development opportunities for self and others to fulfill responsibilities more effectively.
• Go Beyond Patient Expectations - Leverages caregivers, information and opportunities to exceed patient

expectationsTechnical Competencies

• Project Management (Project Reporting / Risk Management)
• Communication Skills
• Budgeting and Cost Control
• Quality and Performance Management
• Develop Reports and presentations

QualificationsQUALIFICATION & EXPERIENCE REQUIREMENTS

• Bachelors Degree in Business Administration or any relevant field
• 12+ years of progressive career experience inclusive of 5+ years management experience or 7+ years of progressive professional experience developed through an internal succession planning process
• Previous experience in change management
• Certification and Licensure-PMI, PMP or PRINCE2
• Job-Specific Skills and Abilities
• Knowledge of the healthcare sector and ability to manage the delivery of tailored solutions in line with specific business

requirements * Strong analytical and problem-solving skills

• Excellent presentation skills and the ability to clearly convey information and instructions
• Ability to apply systems thinking and

approaches * Proficiency with Microsoft Office suite

• Fluency in written and spoken English

National Reference Laboratory