Purpose of the role:As part of Hapag Lloyd Strategy 2030, our pursuit of quality leadership, sustainability, innovation, and operational efficiency over the coming years depends on a robust Digital Delivery. Digital solutions can be scalable and sustainable and can be tailored to the needs of the business. The way we ensure sustainable and scalable digital solutions by challenging the status quo, partner and collaborate with our business stakeholders and other function to help ensure the digital solutions developed fit this vision.Are you eager to drive the digital transformation journey at HL? Are you someone who embraces a volatile and ambiguous environment? If so, we, the CX Payment Solution team, would be the right match for you.As the Project Manager in the CX Payment Solution team, you would be accountable for the following:

• Work on the comprehensive project plan that outlines the project\'s scope, objectives & timeline.
• Identifying potential project risk and develop risk mitigation strategies by assessing those risks and take steps to minimize their impact on the project.
• Coordinate with stakeholders to ensure adherence to project milestones and objectives.
• Continuously monitor market trends, industry best practices to drive continuous improvement in sourcing initiatives.
• Analyse supplier proposals, perform cost and price analysis, and make recommendations for supplier selection by creating digital scenarios.
• Facilitate project review meetings and communicate project outcomes to stakeholders.

Key Responsibilities:

• Ensure process mapping and compliance with Hapag-Lloyd\'s Global Credit Management Policies and Regional Guidelines while minimizing exposure and risk of assets.
• He or she will be responsible to act as Bridge with HL Key Stakeholders to manage Legal (Contract management incl. SLOs, SLAs, SLIs), Payment services, Process & Application Alignment, and Integration.
• He or she will be responsible for exploration, roll out planning, market assessment, roll out execution, monitor country rollouts incl. status reports, test management, user onboarding.
• Work on complex project and interpret optimization results and provide recommendations to stakeholders for informed decision-making.
• Co-ordinate with PO and FIS 3 development team to support deployment of the digital solutions.
• Evaluate Automation process and co-ordinate with platform and business till final deployment.
• Facilitate change management activities to ensure a smooth transition to any new systems or processes.
• Developing and deliver training programs to educate team members and other users on how to effectively use the new tool.
• Oversees project closure process, including finalizing deliverables, obtaining signoffs, conducting project reviews, and capturing lessons learned for future projects.
• Building and maintaining strong relationships with stakeholders and coordinating with them on various procurement activities
• Drive continuous improvement initiatives to enhance the effectiveness and efficiency of processes and tools.
• Collaborate with cross-functional teams to ensure alignment and integration of initiatives with overall business objectives.
• Post Go Live - Operations Monitoring - product usage, gap analysis and usage optimization support and coordination.

Qualifications/skills/experience:

• You should be capable of thriving in a fast paced, rapidly changing, and dynamic environment. You must display a true team player attitude with strong analytical, interpersonal and communication skills. We would like you to have.
• Minimum 10 + years of work experience in Customer Service or Finance with expertise on Payment Solutions
• Should understand Agile Way of Working
• Proficiency in advanced analytical techniques and the capability to interpret and present complex data sets is an essential requirement.
• Ability to thrive in a fast-paced, dynamic environment.
• Proven experience as a Project Manager. PMP Certification will be an advantage.
• Exceptional communication & interpersonal skills.
• Effective time management skills are essential for prioritizing tasks.

Hapag-Lloyd