:Role-Project Manager (Bilingual-English & Arabic)Role Type-Outsourced, Full Time, On-Site, Long TermClient Profile-Government EntityLocation-Dubai, UAEBenefits: Visa or Work permit (if own visa), medical insurance, yearly vacation, ticket and end of service benefit (gratuity) for self only.Job responsibilities:\xc2\xb7 Overview and support the unified contact centre project to achieve quantitative and qualitative objectives.\xc2\xb7 Support in managing the relationship with project Stakeholders (Internal & External), Reviews and Updates/Communications and Escalations.\xc2\xb7 Review the best practices and benchmarks to always ensure efficiency and productivity in the setup and operation across the project phases.\xc2\xb7 Monitor the unified contact centre implementation plan and services transition.\xc2\xb7 Track unified contact centre productivity and compare it to benchmarks and Dubai government standards.\xc2\xb7 Provide feedback through effective development plans and offer improvement opportunities.\xc2\xb7 Assist in preparation of the annual budget planning for the unified contact centre project.\xc2\xb7 Conduct a comprehensive analysis of business requirements, customer needs, and operational goals and address it to the management.\xc2\xb7 Ensure contact centre provides best in class customer service in dealing and interacting with customers through the close monitoring of the quality and service standards.\xc2\xb7 Regularly communicate project progress, milestones, and potential roadblocks to stakeholders to ensure alignment and transparency.\xc2\xb7 Offer suggestion & solutions for improvement.\xc2\xb7 Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.Qualifications and Skills:\xc2\xb7 Bachelors degree in technology/project management or any other relevant field. Confidential Document\xc2\xb7 Minimum of 15 years experience as a Project Manager, managing complex projects in contact centre or customer service environments.\xc2\xb7 Familiar with contact centre technical platform such as Genesys, Cisco, Sprinklr, etc.\xc2\xb7 Familiar with project management tools and software.\xc2\xb7 Excellent communication skills, with the ability to build strong relationships with teams and stakeholders.\xc2\xb7 Solid understanding of customer service best practices, and industry standards.\xc2\xb7 Strong analytical and problem-solving capabilities, with the ability to make data-driven decisions.\xc2\xb7 Project Management Professional (PMP) certification / COPC is a plus and/or any similar project/program management certification.\xc2\xb7 Languages: Arabic & English.RequirementsRole-Project Manager (Bilingual-English & Arabic)Role Type-Outsourced, Full Time, On-Site, Long TermClient Profile-Government EntityLocation-Dubai, UAEBenefits: Visa or Work permit (if own visa), medical insurance, yearly vacation, ticket and end of service benefit (gratuity) for self only.Job responsibilities:\xc2\xb7 Overview and support the unified contact centre project to achieve quantitative and qualitative objectives.\xc2\xb7 Support in managing the relationship with project Stakeholders (Internal & External), Reviews and Updates/Communications and Escalations.\xc2\xb7 Review the best practices and benchmarks to always ensure efficiency and productivity in the setup and operation across the project phases.\xc2\xb7 Monitor the unified contact centre implementation plan and services transition.\xc2\xb7 Track unified contact centre productivity and compare it to benchmarks and Dubai government standards.\xc2\xb7 Provide feedback through effective development plans and offer improvement opportunities.\xc2\xb7 Assist in preparation of the annual budget planning for the unified contact centre project.\xc2\xb7 Conduct a comprehensive analysis of business requirements, customer needs, and operational goals and address it to the management.\xc2\xb7 Ensure contact centre provides best in class customer service in dealing and interacting with customers through the close monitoring of the quality and service standards.\xc2\xb7 Regularly communicate project progress, milestones, and potential roadblocks to stakeholders to ensure alignment and transparency.\xc2\xb7 Offer suggestion & solutions for improvement.\xc2\xb7 Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.Qualifications and Skills:\xc2\xb7 Bachelors degree in technology/project management or any other relevant field. Confidential Document\xc2\xb7 Minimum of 15 years experience as a Project Manager, managing complex projects in contact centre or customer service environments.\xc2\xb7 Familiar with contact centre technical platform such as Genesys, Cisco, Sprinklr, etc.\xc2\xb7 Familiar with project management tools and software.\xc2\xb7 Excellent communication skills, with the ability to build strong relationships with teams and stakeholders.\xc2\xb7 Solid understanding of customer service best practices, and industry standards.\xc2\xb7 Strong analytical and problem-solving capabilities, with the ability to make data-driven decisions.\xc2\xb7 Project Management Professional (PMP) certification / COPC is a plus and/or any similar project/program management certification.\xc2\xb7 Languages: Arabic & English.

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