Job Description

Location: Abu Dhabi, United Arab Emirates
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi's airport.
Job Objectives:

• Responsible for the support contract execution of the projects assigned to you as per Chorus
• In coordination with the referent Program Manager, KAM and Sales, contribute to building profitable, long-term relationships with customer to reach business objectives.
• Responsible to come up with effective solutions and working toward achieving goals, use communication skills to identify and address client' needs while representing company in a positive way.
• Within the Defense Service Center entity, will work directly with the whole team according to their specialty area, hierarchically or functionally.


Roles & Responsibilities:

• Managing Project as per Chorus Processes, including:
+ Ensure Performance towards the Customer.
+ Ensure optimized performance of the Contract.
+ Ensure performance of Revenue and cash collection as per Plan.
+ Ensure Quality Assessment is regularly updated and shows no discrepancy.
+ Follow-up the Customer-facing KPIs and ensure performance is at or above required level.
+ Take and monitor action to anticipate and correct deviation.
+ Define and follow-up internal KPIs to monitor efficient performance of the project.
+ Propose and implement improvement plans.
• Leading the support of the installed base solutions deployed in the UAE Air Force.
• Being a source of operational proposals, facing customers in order to evolve its capacities according to the full Thales solutions portfolio.
• Capturing the Customer's requirements on the Air Force domain.
• Supporting bids and offer Sales action on this area.
• Managing resources : logistics and administrative support, technical assistance deployed by THIME/TET for your projects
• Supporting deployed technical assistance from BLs.
• Developing and implementing the Customer Service Policy.
• Building strong customer relationships, by communicating courteously by phone, email, letter or face-to-face meetings
• Measuring the customer satisfaction and improving services.
• Reporting to his hierarchy.


Work experience requirements:

• Proven work experience in Services domain
• Highly organized and capable planner with excellent attention to details


Qualification & educational requirements:

• Bachelor degree in related fields, project management to business development.
• Budget and expenses control.
• Proficiency in English, French is a plus.


Preferred skills:

• Must be an appropriate organizational fit for the Thales culture, that is, exhibit the Thales values of Compliance, Respect, Innovation, Responsibility, Teamwork.
• Ability to meet cost, schedule, performance and quality objectives when delivering projects.
• Effective presentation and negotiation skills.
• Good time-management skills with a problem-solving attitude.


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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!