Job Description

/ Key Responsibilities

• Learn/ Acquire 'Dubai First Mobile' Features on Prod and nonprod - Verification support would be needed
• Understand the existing architecture (Mobile, Backend, Applications, Digital microservices, Infrastructure and Security)
• Understand the Processes, Policies, Practices and Service Line team structures with in the Organization and Subsidiaries.
• Plan, execute, conduct Production Implementation and BVT (Business Verification Testing). Frequency \= 1 to 2 times / week.
• Comprehend the Change (Project change/ IT RISK Change) with reference to "Business requirements, the value addition to end user, understand the Application Solution and Infra Security Solution".
• As per the change, track the application change summary and list the dependencies on all the teams and staffs involvement (DBA, Devops, Cloudops, Vendor teams, all service lines).
• Plan and be prepared for the worst case scenarios during the Change Deployment (align all the required teams and keep them on stand by support), inform all these stakeholders and align them for the support.
• Brief the Change Management team and seek the change approvals.
• Initiate the Security Assessment, Technology Risk Assessment, Minimum Compliance Security Baseline Scanning, Vulnerability Scanning and coordinate with the Group Security Office / Chief Information Security Office for risk mitigation.
• Coordinate with the DEV, SIT,UAT team and track the closure of the issues.
• Coordinate with the SIT automation team and track the closure of the issues.
• Coordinate with the Architect and get the sequence diagrams within the scope of deployment.
• Coordinate with the Performance Testing team and track the closure of the issues.
• Coordinate with the Monitoring team and get the required monitoring and logging in place.
• Conduct and Track the Knowledge Transfer from the Development Squad to the Production Support Teams.
• Coordinate with the Development Team with regards to the CR for the Projects, review the change artifacts and prepare the runbook.
• Inform the Business on the Service Disruptions/Downtime and secure the approvals as per the change window. And align for the customer communications, Contact Center alignment and BVT planning (inline with the UAT scope).
• Schedule and conduct all the Deployment activities. If there are any issues, conduct the RCA/ retrospectives.
• API tester skills
• Mobile app UXUI testing skills.


Most of the activities will be monotonous manual repetitive tasks