Job Code: 125/001/436
Industry: Oil & GasJob Purpose:
The main aim of this role is to ensure the smooth execution of the orders whilst maintaining customer satisfaction after the sale.

• Primary point of contact for all order fulfillment requirements.
• Management of material allocations, shop floor planning, escalations, etc.
• Communication and reporting along with risk management and quality assurance.
• Customer support and issue resolution in addition to continuous improvement initiatives.

Job Responsibilities:
Order scheduling and planning:

• Working with stakeholders on developing order schedules, and outlining tasks, durations, dependencies, and milestones.
• Sound knowledge of regulatory attestation, documentation, and freight requirements - UAE, GCC, and others.
• Coordination of orders between internal factories in line with the customer order requirements.

Risk management:

• Identifying potential risks and developing mitigation strategies.
• Continuously monitoring and managing risks throughout the project/order lifecycle.

Customer support and communication:

• Primary point of contact for all order-related communications. Post-sales support and addressal of customer queries.
• Providing regular project/order updates, status reports, and performance metrics.
• Tracking project/order progress against a schedule/plan.
• Coordination across time zones.

Continuous improvement:

• Gather customer feedback to assess satisfaction levels.
• Work on improving after-sales processes and procedures.
• Collaborate with sales and product teams to implement customer feedback.

Further coordination:

• Generate/compile various reports and correspondence as requested by Management, Sales, and Customers.
• Liaison for Finance with regard to price discrepancies, collection or credit issues, and billing reconciliation.
• Product information, deliveries, order status, and inventory levels. Provide guidance where needed.
• Coordination with demanding customers and resolving various order-related concerns.
• Invoicing, reconciliation, and order closing requirements.
• Utilize the organization\'s ERP systems primarily IFS10 and potentially, SAP to manage projects/orders + material allocations.
• Ensuring the organization\'s On-Time Performance on all orders is not impacted and maintained at 90% and above.
• Ensuring 100% adherence to company EHS policies and protocols.
• Basic understanding of financial transactional documents e.g. Letter of Credit (LC).

Job Requirements:

• Minimum 3-5 years of experience in project/after-sales coordination.
• Education: Bachelor\'s degree in Engineering or Supply Chain.
• Experience within the Energy and renewable services. Experience with ADNOC, ARAMCO, and PDO would be beneficial.
• Analytical mind and attention to detail.
• Organizational and time management skills.
• Record-keeping skills. Adaptability and flexibility.
• Verbal and written communication skills - English mandatory.
• Ability to work in a high-pressure and time-bound/sensitive environment.
• Familiarity with IFS10 ERP is preferred or a quick learner of new ERPs.

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