Job Description

Program Management: · Lead and manage ServiceNow projects and programs from initiation to completion. · Develop and maintain detailed project plans, including scope, timeline, resources, and budget. · Ensure project deliverables meet quality standards and are delivered on time. Stakeholder Engagement: · Act as the primary point of contact for all ServiceNow program-related communications. · Collaborate with stakeholders to define project requirements, objectives, and success criteria. · Provide regular updates to senior management on project status, risks, and issues. Team Leadership: · Build and manage a high-performing project team, including internal and external resources. · Provide guidance, mentorship, and support to team members. · Foster a collaborative and innovative team environment. Risk Management: · Identify, assess, and mitigate project risks and issues. · Develop contingency plans to address potential challenges. · Ensure compliance with organizational policies and procedures. Performance Monitoring: · Track and report on project performance metrics. · Conduct regular project reviews and post-implementation evaluations. · Implement best practices and continuous improvement initiatives. ServiceNow Expertise: · Maintain a deep understanding of the ServiceNow platform and its capabilities. · Provide technical guidance and support for ServiceNow implementations and integrations. · Stay updated with the latest ServiceNow features and industry trends. · Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. · PMP, PRINCE2, or other project management certification is preferred. · Minimum of 10 years of experience in project/program management, preferably with ServiceNow. · Strong knowledge of the ServiceNow platform, including ITSM, ITOM, ITBM, and other modules. · Excellent leadership, communication, and interpersonal skills. · Proven ability to manage multiple projects simultaneously and work under pressure. - Strong problem-solving and decision-making abilities. · Experience with Agile and/or Scrum methodologies is a plus. Competencies: · Strategic Thinking · Leadership and Team Management · Project Planning and Execution · Risk Management · Stakeholder Management · Technical Proficiency · Communication and Collaboration Working Conditions: Flexibility to work outside normal business hours to meet project deadlines or address critical issues.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

51521976