Job Description

Key responsibilities As a Program Manager, you will be responsible for the end-to-end delivery of projects & programs to the customer, through all deal phases.

Functional Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time. Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges. Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives. Take ownership of customer retention, sales, revenue generation, and project management activities. Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment. Accelerate customer adoption of Presight by leading the implementation journey. Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success. Manage project timelines, milestones, migration goals and business transformation strategies, and ensure that all processes & procedures are executed within agreed timeframes at defined quality standards. Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management. Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise. Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise. Design and develop bi-weekly presentations called Demo for customers for General Manager, CTO and other stakeholders. Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management and Governance of Organizations policies, procedures, plans and related risk assessments.

Skills and attributes for success The yardsticks of your success would include project CPI, percentage variance from allocated budgets, number of adjustments to project schedules, percentage of on-time project completion, and employee & customer NPS. Qualifications

Requirements Master's Degree in Artificial Intelligence, Business Analytics, Business Administration or related field Minimum 5 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies Previous experience in IT or Healthcare industry if a good to have. PMP certification - a must Native Arabic speaker due to nature of the role This role requires intensive travel within GCC (70% of the time)