Description du posteAre you looking for new challenges? Are you interested in a multidisciplinary leadership position? Join us! Within Safran Seats Customer Support & Services, the Aftermarket Program & Customer Support Manager reports to the Senior Program Manager of the Middle-East/Africa/India region.He/she is responsible for the following activities for their clients\' portfolio:

• Manage aftermarket programs (in service and/or in development) within their clients\' portfolio to ensure customer satisfaction and program profitability in line with the company\'s objectives, which include:
• Working closely with sales, engineering, supply chain, front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the client\'s program commitments.
• Determine and monitor key performance indicators (KPIs) related to budget, warranty, and customer satisfaction.
• Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the company\'s objectives.
• Develop and maintain relationships with assigned customers, distributors, partners, and other Safran companies in the region.
• Define and deploy aftermarket strategies, from S1 to S12 within Prompt (Safran\'s program management repository), for their clients\' portfolio.
• Align program strategies across Safran Seats Customer Support & Services for their clients\' portfolio.
• Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients\' portfolio.
• Manage, with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.), in-service issues related to their clients\' portfolio.
• Continuously develop aftermarket program standards as part of continuous improvement efforts.

Description compl\xc3\xaf\xc2\xbf\xc2\xbdmentaireContribute to the identification of sales opportunities in the region to achieve forecasts and set objectives.Exigences du posteRequired Skills :

• Customer oriented
• Ability to create strong relationships with their clients
• Ability to work in multicultural environments
• Knowledge of program/project/contract management
• Proven ability to manage complex projects
• Able to communicate clearly and concisely
• Able to climb at the right time and at the right level
• Able to make decisions/solve problems
• Have a good team spirit
• Have strong negotiation skills and be comfortable in an adversarial business environment during negotiations
• Ability to analyze a complex problem, summarize it and find solutions
• Perseverant and resilient
• Computer skills: good working knowledge of the standard suite of office software (Word, Excel, PowerPoint). Knowledge of PowerBI will be an asset

Sp\xc3\xaf\xc2\xbf\xc2\xbdcificit\xc3\xaf\xc2\xbf\xc2\xbd du travailTravels in the middle-east region (30% of working time)Safran est un groupe international de haute technologie op\xc3\xa9rant dans les domaines de l\'a\xc3\xa9ronautique (propulsion, \xc3\xa9quipements et int\xc3\xa9rieurs), de l\'espace et de la d\xc3\xa9fense. Sa mission : contribuer durablement \xc3\xa0 un monde plus s\xc3\xbbr, o\xc3\xb9 le transport a\xc3\xa9rien devient toujours plus respectueux de l\'environnement, plus confortable et plus accessible. Implant\xc3\xa9 sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d\'affaires de 23,2 milliards d\'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europ\xc3\xa9en sur ses march\xc3\xa9s. Safran s\'engage dans des programmes de recherche et d\xc3\xa9veloppement qui pr\xc3\xa9servent les priorit\xc3\xa9s environnementales de sa feuille de route d\'innovation technologique.
Safran est la 1\xc3\xa8re entreprise du secteur a\xc3\xa9ronautique et d\xc3\xa9fense du classement \xc2\xab World\'s Best Companies 2023 \xc2\xbb du magazine TIME.Avec plus d\'un million de si\xc3\xa8ges \xc3\xa9quipant les flottes des plus grandes compagnies a\xc3\xa9riennes, Safran Seats est l\'un des leaders mondiaux des si\xc3\xa8ges pour passagers, \xc3\xa9quipages d\'avions et h\xc3\xa9licopt\xc3\xa8res gr\xc3\xa2ce \xc3\xa0 des solutions innovantes et \xc3\xa0 forte valeur ajout\xc3\xa9e.
BAC+5
Sup\xc3\xa9rieure \xc3\xa0 5 ansThis job has been sourced from an external job board.
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