Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

The Roche Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and No work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.

Roche Kuwait offers Professional Service Administrator position for a period of 11 months and one month rotation with the below main responsibilities:

Your Responsibilities

Provide back-office support to the Professional Services team through Roche Field Service solutions, including case creation and dispatching to assigned personnel

Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals.

Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups.

Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers.

Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders.

Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure.

Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map.

Manage document flow between Roche, and the customers, including contracts, proposals, quotations, and repair requests.

Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security.

Support the team with petty cash management, handling departmental expenses, and processing documents efficiently.

Your Opportunity

Participants build an extensive network within Roche and upskill themselves

Best possible work environment is designed to foster participants' learning experience

Participants will have access to senior leaders and will be assigned to a mentor to support their career journey

Contributing to purpose driven projects and taking responsibilities from day 1

Who You Are

You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area

You are at an early stage in your career. Fresh graduates will be preferred

Having a basic understanding of healthcare system is preferred

You are eager to work with diverse cultures

You are curious and have passion for learning new things, and have high degree of integrity and courage

You have excellent communication and innovative skills

You are proficient in English

Our mission Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it's urgent to deliver medical solutions right now - even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.

We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.

Program Characteristics/Scope A rotational talent development program 12 months in different disciplines

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.