Job Description

Job Title:

Application Support Engineer - Production Support & Cloud Operations

Location:

[Specify Location]

Job Type:

Full-Time / Contract

Experience Level:

4+ Years

Job Summary:

We are looking for a skilled

Application Support Engineer

with expertise in

Production Support, Cloud Operations, Incident Management, and Application Monitoring

. The ideal candidate should have strong problem-solving abilities, a customer-first mindset, and hands-on experience with cloud technologies and IT operations.

Key Responsibilities:

Provide

L2/L3 support

for production systems, ensuring high availability and minimal downtime.

Monitor and manage critical applications

to detect and resolve issues proactively. Handle

incident management

, troubleshooting, and resolution of complex system issues within SLA timelines. Conduct

Root Cause Analysis (RCA)

and implement long-term solutions for system stability. Act as an

escalation point

for high-severity incidents, coordinating with stakeholders for resolution. Develop and maintain

knowledge base documents

and runbooks for team efficiency. Collaborate with global teams across

NA, EMEA, and APAC

regions for seamless production support. Work with

CI/CD tools (Jenkins, Git), containerization tools (Docker), and AWS cloud services

to optimize application performance. Manage network components such as

routers, route tables, and switches

to ensure connectivity and security. Participate in

event management and project implementation

from requirement gathering to deployment. Drive a

culture of learning and growth

, providing training to team members for continuous improvement.

Required Skills & Qualifications:

Certifications:

ITIL V4 Foundation & AWS Certified Cloud Practitioner (or equivalent cloud certification).

Technical Expertise:

Production Support & Application Monitoring Incident & Problem Management Cloud Operations (AWS preferred) CI/CD (Jenkins, Git, Docker) IT Networking (Routers, Switches, Route Tables) Strong

communication and stakeholder management

skills. Experience in

banking or financial services domain

is a plus.

Why Join Us?

Opportunity to work on

business-critical applications

in a global environment. Exposure to

cutting-edge cloud technologies and DevOps practices

. Collaborative and dynamic work culture with career growth opportunities.
If you are a proactive and technically sound professional looking to advance your career in

Production Support & Cloud Operations

, we encourage you to apply! Apply at directly : faisal.khan@avanzasolutions.com

Job Type: Full-time