Job Description

System Maintenance and Monitoring:

Monitor System Performance: Continuously monitor the performance of SCM and trade finance systems to ensure they operate efficiently and without interruption.

Regular Maintenance: Perform regular maintenance tasks, including system updates, patches, and backups.

Incident Management: Quickly respond to and resolve system issues, minimizing downtime and operational impact.

Troubleshooting and Problem Resolution:

Identify Issues: Detect and diagnose issues within SCM and trade finance systems.

Root Cause Analysis: Conduct thorough root cause analysis to understand the origins of system problems.

Implement Fixes: Develop and deploy solutions to resolve issues and prevent recurrence.

System Enhancements and Optimization:

Upgrade Systems: Plan and execute system upgrades to improve functionality and performance.

Process Improvement: Identify opportunities for process improvements and implement changes to optimize operations.

Performance Tuning: Fine-tune system configurations to enhance performance and reliability.

User Support and Training:

User Assistance: Provide technical support to end-users, helping them troubleshoot issues and understand system features.

Training: Conduct training sessions for new users and provide ongoing support for existing users.

Collaboration and Communication:

Cross-Functional Collaboration: Work closely with procurement, logistics, trade finance, and IT departments to ensure integrated operations.

Vendor Coordination: Liaise with software vendors and external service providers for issue resolution and system enhancements.

Reporting: Prepare and present reports on system performance, issues, and resolutions to management.

Documentation:

Maintain Documentation: Create and maintain comprehensive documentation of system processes, configurations, and troubleshooting guides.

Incident Logs: Keep detailed logs of incidents, resolutions, and changes for reference and compliance purposes.

Compliance and Security:

Regulatory Compliance: Ensure systems comply with industry regulations and standards related to banking and trade finance.

Security Measures: Implement and monitor security protocols to protect sensitive financial and trade data.

Project Involvement:

Project Participation: Participate in projects related to SCM and trade finance system implementations, upgrades, and enhancements.

Requirements Gathering: Assist in gathering and defining technical requirements for new system features or modules.

Testing: Conduct testing of new features, patches, and system upgrades to ensure they meet requirements and do not introduce new issues.

Data Management:

Ensure Data Accuracy: Ensure the accuracy and integrity of supply chain and trade finance data within the systems.

Data Analysis: Analyze data to identify trends, anomalies, and opportunities for operational improvements.

Customer Focus:

Customer Support: Act as a liaison between the bank and its customers to ensure that trade finance operations meet customer needs and expectations.

Feedback Loop: Collect and act on feedback from users to continually improve SCM and trade finance systems and processes