:Roles and Responsibilities- Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.- Able to prioritize logged tickets based on Business Impact.- Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.- The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.- Liaise with other teams within and outside the Digital unit to negotiate dependencies- Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit- Responsible to manage and maintain release notes and document all the change sets
Bayt
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Job Detail
Job Id
JD1698528
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
United Arab Emirates, United Arab Emirates
Education
Not mentioned
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MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.