Product Support
United Arab Emirates, United Arab Emirates
Job Description
:Roles and Responsibilities- Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.- Able to prioritize logged tickets based on Business Impact.- Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.- The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.- Liaise with other teams within and outside the Digital unit to negotiate dependencies- Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit- Responsible to manage and maintain release notes and document all the change sets
Bayt
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Job Detail
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Job IdJD1698528
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned