Job Description

Position: Product Recall Manager Location: Dubai

Mission & Main Objectives To manage day-to-day product recalls/service campaigns in line with NISSAN policies & procedures. Ensure 100% completion for all types of campaigns announced in the markets. Countries: GCC, MED, IRQ & CIS countries (Scope: NISSAN + INFINITI).

PURPOSE / DETAILS OF THE JOB Main tasks and responsibilities (Including team management if any): Liaising with product recalls/service campaigns preparation team for readiness of announcement & launching including parts availability & Vehicles status. Validation of Authority notifications & newspaper announcements for each market. Prepare list of Recall campaigns eligible for the corresponding fiscal year criteria for new recalls, all recalls in last 3 years & TAKATA recalls & align targets with each Dealer. Discussion with Europe TCS counterpart & Nissan global teams for completion KPIs criteria, definition, and target. Manage repair activities with Dealers like customer calling, SMS/WhatsApp, missed opportunity, 3rd party data collection & timely claims submission. Support Dealers in Authority activities like registration blocking, sending SMS, collecting customer contacts, etc. Managing completion progress as per targets for each market. Track & analyse completion pattern & discuss with Dealers Management for robust actions for gap recovery. Support Dealers & Manufacturing plants requests on day-to-day product recalls/service campaigns queries & feedback. Downloading completion data from Global database & updating dashboard & all internal systems accordingly. Liaise with each Dealer to get scrap & export VIN details & update Nissan global team regularly. Support Regional customer communication centre for any escalated customer concerns related to product recalls/service campaigns. Establish necessary controls at Dealers for dangerous product recalls/service campaign parts scrapping process as per Nissan global guidelines. Timely preparation of Dealers product recalls/service campaigns support invoices for smooth payment cycle. Carry out benchmarking for product recalls activities & collect intel on other manufacturer activities & authorities support in each market. Establish process for Dealers staffs training on product recalls/service campaign procedures including completion activities. Preparation of monthly product recall update material for TCS GM, Middle East President & Dealers top management. Propose & manage Dealer staff motivation Program for product recall activities. Regular updating KPIs & completion status in various Nissan regional & Dealers programs.

Country Specifics United Arab Emirates, Saudi Arabia, Bahrain, Oman, Kuwait, Qatar, Jordan, Lebanon, Iraq, Armenia, Azerbaijan, Georgia, Turkmenistan, Uzbekistan, Kazakhstan, Tajikistan, Kyrgyzstan, Syria & Yemen.

Background & Experience (years) 8 years of experience in product recalls/service campaign management activities of which at least 4 years at Manufacturer level. Must have GCC experience in negotiations/discussions with Ministry & Regulatory bodies. Workshop experience is an added advantage.

Specific technical skills Trained in Automotive (strong understanding of automotive technology and campaign management process). Have knowledge on dealership Workshop processes.

Behavioural Competencies Required Attention to details Close coordination & relation management with Dealers and Nissan cross functions Negotiation Should be able to work under minimal supervision and apply leadership skills Computer skills including Excel, Word, Power Point, etc Should be ready to travel within Middle East depending on the requirement Information seeking

Minimum Education: Diploma/Degree in Automobile/Mechanical Language Requirements: Speak, Read & Write English & Arabic (must)Dubai United Arab Emirates

R00177812