Position: Product Recall ManagerLocation: DubaiMission & Main Objectivesxe2x96xaa To manage day-to-day product recalls/service campaigns in line with NISSAN policies & procedures. Ensure 100% completion for all types of campaigns announced in the markets.xe2x96xaa Countries: GCC, MED, IRQ & CIS countries (Scope: NISSAN + INFINITI).PURPOSE / DETAILS OF THE JOBMain tasks and responsibilities (Including team management if any):xe2x96xaa Liaising with product recalls/service campaigns preparation team for readiness of announcement & launching including parts availability & Vehicles status.xe2x96xaa Validation of Authority notifications & newspaper announcements for each market.xe2x96xaa Prepare list of Recall campaigns eligible for the corresponding fiscal year criteria for new recalls, all recalls in last 3 years & TAKATA recalls & align targets with each Dealer.xe2x96xaa Discussion with Europe TCS counterpart & Nissan global teams for completion KPIs criteria, definition, and target.xe2x96xaa Manage repair activities with Dealers like customer calling, SMS/WhatsApp, missed opportunity, 3rd party data collection & timely claims submission.xe2x96xaa Support Dealers in Authority activities like registration blocking, sending SMS, collecting customer contacts, etc.xe2x96xaa Managing completion progress as per targets for each market. Track & analyse completion pattern & discuss with Dealers Management for robust actions for gap recovery.xe2x96xaa Support Dealers & Manufacturing plants requests on day-to-day product recalls/service campaigns queries & feedback.xe2x96xaa Downloading completion data from Global database & updating dashboard & all internal systems accordingly.xe2x96xaa Liaise with each Dealer to get scrap & export VIN details & update Nissan global team regularly.xe2x96xaa Support Regional customer communication centre for any escalated customer concerns related to product recalls/service campaigns.xe2x96xaa Establish necessary controls at Dealers for dangerous product recalls/service campaign parts scrapping process as per Nissan global guidelines.xe2x96xaa Timely preparation of Dealers product recalls/service campaigns support invoices for smooth payment cycle.xe2x96xaa Carry out benchmarking for product recalls activities & collect intel on other manufacturer activities & authorities support in each market.xe2x96xaa Establish process for Dealers staffs training on product recalls/service campaign procedures including completion activities.xe2x96xaa Preparation of monthly product recall update material for TCS GM, Middle East President & Dealers top management.xe2x96xaa Propose & manage Dealer staff motivation Program for product recall activities.xe2x96xaa Regular updating KPIs & completion status in various Nissan regional & Dealers programs.Country Specificsxe2x96xaa United Arab Emirates, Saudi Arabia, Bahrain, Oman, Kuwait, Qatar, Jordan, Lebanon, Iraq, Armenia, Azerbaijan, Georgia, Turkmenistan, Uzbekistan, Kazakhstan, Tajikistan, Kyrgyzstan, Syria & Yemen.Background & Experience (years)xe2x96xaa 8 years of experience in product recalls/service campaign management activities of which at least 4 years at Manufacturer level.xe2x96xaa Must have GCC experience in negotiations/discussions with Ministry & Regulatory bodies.xe2x96xaa Workshop experience is an added advantage.Specific technical skillsxe2x96xaa Trained in Automotive (strong understanding of automotive technology and campaign management process).xe2x96xaa Have knowledge on dealership Workshop processes.Behavioural Competencies Requiredxe2x96xaa Attention to detailsxe2x96xaa Close coordination & relation management with Dealers and Nissan cross functionsxe2x96xaa Negotiationxe2x96xaa Should be able to work under minimal supervision and apply leadership skillsxe2x96xaa Computer skills including Excel, Word, Power Point, etcxe2x96xaa Should be ready to travel within Middle East depending on the requirementxe2x96xaa Information seekingMinimum Education: Diploma/Degree in Automobile/MechanicalLanguage Requirements: Speak, Read & Write English & Arabic (must) Dubai United Arab Emirates

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