Role ResponsibilitiesJob SummarySupport the Head - Solution Delivery, Products to drive execution of digital lending programs and partnerships, in AME.ResponsibilitiesStrategy

• Work closely with the Group, Region, Country digital and product teams for ideation, development, and support in implementing Lending Program
• Support the lending strategies of regional product heads with execution of chosen solutions in markets
• Drive ideation around country innovations and enhancements to both pre-and post-login experiences
• Train country digital banking team for efficient management across cultures and local realities

Business

• Develop & execute a strategic road map for implementing lending programs, aligning the bank objectives & customer needs.
• Lead the design, development, and implementation of lending products & services, such as Credit Cards, Personal Loan, & other lending products.
• Collaborate with Group Hives, regional product heads & Country stakeholders to gather & prioritize the requirements ensuring meet expectation of delivery.
• Work with team to improve the user experiences & streamline, automated the processes.
• Maintain clear & effective communication between countries & Hives.
• Primary responsibility for managing relationships, scheduling and ensuring alignment between regional BoW, hives and country
• Document and articulate product end to end process flow with a view to achieving superior service

Processes

• Work with Group Hives and country teams to conduct extensive UATs, UVT and pilot tests
• Responsible for tracking benefits realization and adoption on an ongoing basis
• Work with country to define a clear client journeys & requirement.
• Manage budget allocation to the initiatives & ensuring cost- effective implementation.
• Clearly communicating priorities, objectives/ goals & acceptance criteria to the agile delivery team
• Work with country teams to create an ecosystem of partners that will deliver value to our clients
• Ensuring project deliverables are of desired quality and have appropriate endorsement / sign offs

Risk Management

• Ensure all digital solution design and simplementation adheres to regulatory compliance and security standards of lending products.

Governance

• Ensure all digital solution design and simplementation adheres to regulatory compliance and security standards of lending products.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Groups Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Group Hives and Digital Banking team.
• Regional Product Head for Credit Card and Personal Lending
• Regional Technology and digital banking team
• Regional RB team - RB Head, Segment, and product, CEPG, Distribution, Transformation and alliances
• Country RB Heads, Country CCH, Product, Digital, COO, CFCC, Legal Heads in country and region

Other Responsibilities

• Embed Here for good and Groups brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Our Ideal Candidate

• Qualifications: Experience with design and delivery of digital lending solutions in different markets; Experience in Retail Banking - segment, product and processes, with passion to create new things
• Languages: English
• Other (knowledge, skills and experience):

• Good understanding of Current market/ competitive digital positioning.
• Excellent communication skills
• Very good use of excel and power point to deliver meaningful messages about the project
• Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes
• Relationship building and influencing - ability to build strong relationships across internal and external stakeholders / partners. Rally people around new processes
• Ability to work with others to influence outcomes.
• High level of energy and passionate about client experience

Role Specific Competencies

• Mobile Banking, Operating System and Platforms
• Banking Products and Services Development
• Online Banking System Management
• Change Management
• Digital Marketing Channels and Selling
• Digital Threat Management
• Digital Transformation
• Electronic Banking Products
• Pricing Models and Analytics
• Product Development Strategy
• Profitability Analysis

About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website

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